[KJ7] - Process Specialist - Data

[KJ7] - Process Specialist - Data

22 Dec
|
Cognizant Technology Solutions
|
Chennai

22 Dec

Cognizant Technology Solutions

Chennai

Job Description



Team Lead|Team Manager - B&L;



Qualification:



Graduate (exclusion:



BE/BTech/MCA) Responsibility:



Business,Customer Interacts with Client,customer to maintain accuracy and efficiency.



Resolves customer queries and requests.



Provides clarifications and updates on project and processes to the stakeholders.



Keeps the stakeholders informed on meeting process deliverables.



Collates data for reporting.



Project,Process.



Acts as an SME for the team to Identify and resolve issues and document all process changes.



Monitor and review first level processing.



Process complex Transactions.



Handle first level escalations from client.





Perform quality checks,audits and Root cause analysis on errors to ensure error free processing.



Provides analytical reports.



Contribute to process improvement initiatives.



Identify and report process changes.



Adhere to the mandatory industry regulation and compliance requirements for the given process.



Review and audit adherence of the team.



Knowledge Management Perform knowledge sharing.



Update Process documentation,user manuals as appropriate for the process.



Participate in knowledge transfer.



People,Team Management,Adhere to org hygiene and compliance needs in terms of.



a.



Personal Utilization and Time sheet submission.



b.



Personal and new hire Assimilation.



c.



Attendance.



d.



Team Initiatives.



Provides appropriate floor support as an SME and feedback to team.



Has functional responsibility of the process in the absence of TL.



Manage break schedule/transport logistics for the team in the absence of the supervisor.



Business,Customer.



Interacts with Client,customer to maintain accuracy and efficiency.



Resolves customer queries and requests.



Provides clarifications and updates on project and processes to the stakeholders.



Keeps the stakeholders informed on meeting process deliverables.



Collates data for reporting.



Project,Process.



Acts as an SME for the team to Identify and resolve issues and document all process changes.



Monitor and review first level processing.



Process complex Transactions.



Handle first level escalations from client.



Perform quality checks,audits and Root cause analysis on errors to ensure error free processing.



Provides analytical reports.



Contribute to process improvement initiatives Identify and report process changes.



Adhere to the mandatory industry regulation and compliance requirements for the given process.



Review and audit adherence of the team.



Knowledge Management.



Perform knowledge sharing.



Update Process documentation /user manuals as appropriate for the process.



Participate in knowledge transferPeople,Team Management,Adhere to org hygiene and compliance needs in terms of.



a.



Personal Utilization and Time sheet submission.



b.



Personal and new hire Assimilation.



c.



Attendance.



d.



Team Initiatives.



Provides appropriate floor support as an SME and feedback to team.



Has functional responsibility of the process in the absence of TL.



Manage break schedule,transport logistics for the team in the absence of the supervisor.



Must Have Skills



MS Excel



Good To Have Skills



T24-COTS Products-BFS ConsLend



COTS Products(BFS ConsLend)

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/25766548/kj7-process-specialist-data-chennai/?utm_source=html

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