[EYD-89] - Senior Content Designer

[EYD-89] - Senior Content Designer

22 Dec
|
Basware Corporation India
|
Chandigarh

22 Dec

Basware Corporation India

Chandigarh

Job Description



Job Description Products, R&D; and Production business function is responsible for ensuring that Basware continues to provide its customers with industry leading SaaS solutions to simplify operations and spend smarter. This global function creates and executes the product strategy, new product innovations, roadmap, design, product development and product launches for Baswares global product portfolio. Together with other Basware units, Products, R&D; and Production ensures that our customers can successfully meet their business objectives through cooperating with Basware and using our product and service portfolio.





The goal of Products and R&D; Operations is to support Products and R&D; in operational practices and processes by developing, maintaining and continuously improving the related processes, instructions, training material, tooling, KPI reporting and knowledge sharing. By centralizing the operations, higher level of alignment, compliance and efficiency can be achieved while Product Management and R&D; experts can focus on their core responsibilities.



The goal of Products and R&D; Operations is to support Products and R&D; in operational practices and processes by developing, maintaining and continuously improving the related processes, instructions, training material, tooling, KPI reporting and knowledge sharing. By centralizing the operations, higher level of alignment, compliance and efficiency can be achieved while Product Management and R&D; experts can focus on their core responsibilities.



We are now looking for a Position Senior Content Designer to o join our team.



Skills & Requirements In this role, you will be responsible for producing content for Basware internal and Basware partner audience who provision, configure and deliver, support and invoice for Basware services. Unlike the end users, your audience is the more technically oriented users who enable the product which is run as SaaS service, for the end users. You are the owner of Basware product documentation that enables the Basware Order-to-Cash (O2C) process.



As a Senior Content Designer you are collaborating with subject matter experts across different Basware units like designers, product management, R&D;, operations, customer services, partner enablement and finance. You will work closely with other content producers in user experience design team and center of excellence teams in customer services and partner enablement.



You excel in curating material created by others. You add value by normalizing and cataloguing the materials making them easier for the target audience to locate and use. You have multimedia creations skills to produce for example overview type video content which is easy to consume and increases adoption among the target audience.



Youre a design thinker who knows your audience and can create content that empowers the users to both understand the wider context (why), and foremost simply to get their job done (what and how). You can take in complex information and communicate it to users in a clear, concise and accurate manner without unnecessary jargon. You enjoy getting to know new tools and technologies, and when you have a question, you're not afraid to open your mouth. You are passionate about continuously improving the related processes and tooling.



At Basware, you will



Design product provisioning, configuration, delivery, support and billing documentation together with product management and customer services



Take ownership and maintain Basware internal-and partner-facing product documentation



Curate, normalize and catalog material created by others making it easier to locate and consume



Concept, author, and edit internal-and partner-facing contentuser interface copy for Basware services of Basware products (SaaS services)



Produce multimedia content where relevant



****Design product documentation together with product management



Coordinate localization efforts for user interface texts, user guides, and service descriptions



Author and edit user guides and online helps in DITA XML



Create and maintain documentation for our design system



Edit developer documentation in our style guide



Proofread partner-facinguser assistance and other customer-facing content



Engage in terminology work and help harmonize the terminology used in various Basware services



Develop processes for content design and internal- and partner-user documentation



Candidate qualifications



B.Sc.Masters degree in languages, translation, or a similar field combined with 5 year experience in technical documentation preferably in software industry



Experience of Cloud/SaaS business is an advantage



Experience of Procure-to-Pay process domain is an advantage



Experience of creating a documentation framework is an advantage



Excellent English skills, knowledge of other languages, especially Finnish, is an advantage



A self-starter with the ability to work independently and to meet deadlines



A self-leader with the ability to seek out the value of deliverables and prioritize accordingly



Knowledge of DITA XML and modular documentation



Ability to effectively manage multiple projects and deadlines



Ability to work with teams in different locations



Experience of working on software delivery projects



Experience of producing content for developer audience: APIs, integrations



Experience in Confluence, JIRA, and Git



Knowledge of XML, XSLT, JSON, HTML, Python, Swagger, Postman



Knowledge of DITA XML and modular documentation

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/25766918/eyd-89-senior-content-designer-chandigarh/?utm_source=html

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: [eyd-89] - senior content designer
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert