Understand & document client application landscape and infrastructure
Get details of known application, infrastructure outages and pain points
Understand customers requirements and translate them to specific monitoring requirements.
Review the plan and get sign-off from the client project manager
Hands-on implementation and configuration of AppsOne to monitor the client Applications & infrastructure
Ensure on time delivery of tasks and completion of AppsOne implementation milestones
Technical Value Add
Analyse the alerts and issues identified by AppsOne to prepare a detailed Root Cause Analysis report
Fine tune AppsOne configuration based on analysis of alerts
Provide insights to Client on changes, enhancements required in their infrastructure based on analysis of AppsOne alerts
Train client / Appnomic monitoring team on features of AppsOne and using it to proactively monitor performance in their environment as well as use the product to identify bottlenecks as needed Document best practices in deploying AppsOne in customer environments
Track the support requirements and interface with the AppsOne support team for quick resolutions
Manage the AppsOne patch updates and upgrades on an ongoing basis
Ensure and document full deployment of AppsOne product in clients environment
Continuously monitor and improve the deployments.
Troubleshooting configuration/environment/application server issues.
Lead regular meetings with clients and internal stakeholders.
Provide feedback to engineering and product management team to improve features of the product and packaging
Bachelors Degree in Engineering (Computer Science, Electronics) and above, Or
Masters Degree in Computer Applications (MCA)
Must have 1 years of experience, preferably a part of it in the IT Management / Application Performance Management area
Should have at least 1 years experience in one of the Unix based operating systems Linux, AIX, Solaris & HPUX
Must have knowledge of Dockers, Cassandra
Should have exp in handing the team.
Should be familiar with basic tasks of any one of the databases such as MySQL, Oracle, MSSQL Server
Good to have exposure to Flink or any other stream processing framework
Good to have exposure to AI / ML
Good to have knowledge of Nomad, Consul, Couchbase, KeyCloak, HAProxy
Should have at least 1 years experience in one of the database systems.
Must be able to independently write and trouble-shoot scripts in Shell / Bash / Perl / SQL
Exposure to 1 or more of the following business domains (Must have had a client in any of the domains, in the career history): Banking / Ecommerce / Manufacturing
Should be able to create and run basic database SQL queries or Stored Procedures or Oracle Replication
Must be able to gather requirements from customers and translate it into clear SOW documents
Knowledge of Database tuning & Data lifecycle management
Basic System Administrator skills (shell scripting / automation).
Experience in Windows Server operating system and administration skills is an added advantage.
Experience working on distributed enterprise software products
3 years of experience in customer-facing positions as a professional services consultant or implementation engineer
Prior development background in J2EE or .Net stack is a strong plus
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