IT Support Engg I (TECHSV) | (P000)

IT Support Engg I (TECHSV) | (P000)

22 Dec

22 Dec



Job Description

About You:

You are someone who is highly autonomous, very detail oriented and possesses very strong written & verbal communication skills. You are a high performer with a "can do" attitude.

Supervise with Colocation operators performing servicing or preventive maintenance

Assist in performing root cause analysis for operational issues

Perform first level trouble-shooting for facility and rack level events

You will have experience building relationships with internal and external teams/customers along with innovating effective solutions to resolve issues & problems as they arise.

You will have previous hands on technical troubleshooting experience and a proven ability solving complex problems.

Approval of all CMs (Change Management Tasks) to enable changes and maintenance at sites

You may be required to travel between APJC Edge sites conducting routine audits, service assessments and providing any remote support required by our internal teams.

Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization.

About the Role:

As a Edge Operations Tech at ADSIPL, you will get to maintain and operate the worlds largest cloud computing infrastructure across a number of local and remote locations. The role involves some periods working remotely and independently from your team and requires the ability to drive change while maintaining excellent communications.

Your day job will include:

Remote troubleshooting of Edge network and compute Infrastructure

Remote triaging and repairing server & network hardware in coordination with on ground hands and eye support

Coordinate in resolving data center facility issues

Coordinating remote hands & eyes for any site issues

Participating in small to mid-size site improvement projects

Building relationships with remote facilities to ensure swift response times to events.

Improving Safety and Security operational processes

Participate in team/service provider meetings for metric and performance analysis

Assist senior techs in quality check of the new site and edge network scaling projects handed over to operations

Guide vendor resources on AWS Edge standards, policies and guidelines providing remote hands and eye support

The original job offer can be found in Kit Job:

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