Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. To meet the growing demand for AWS Services across the globe, we need exceptionally talented, bright, and driven people. If you have excellent organizational and communication skills, a passion for working in a fast paced, dynamic environment and a desire to provide exceptional customer service, we would like to speak with you! Here's your chance to join our Training & Certification team in Amazon Internet Services Private Limited (AISPL) working in the highly visible role of Training Operations Specialist - INDIA. In this role,
you will orchestrate the day to day operations of our INDIA wide training business. This includes but not limited to scheduling classes, interfacing with our customers, preparing reports and managing engagements end to end. The successful candidate will possess the ability to complete complex tasks and projects quickly with little to no guidance, react with appropriate urgency to situations that require a quick turnaround, switch gears at a moment's notice, and take effective action without having to know the total picture.
Earns trust implicitly, executes precisely in a customer impacting environment, and thrives in a shifting environment.
Operationalize training classes in locations across INDIA. This includes managing work processes from training order to billing;
Liaise with students to accept their registrations, confirm bookings and manage cancellations/changes.
Manage inbound communications including customer queries in a timely manner
Assist with Purchase Order (PO) and budget management related to public and private onsite training and billing and; understand internal funding programs
Administration of qwiklab and Gilmore platforms
Support with Training Cases received from external customers & partners with queries and information requests
Support the day-to-day operational management of the INDIA Training Business including liaising with AWS/or external instructors during their ramp-up period, collecting reports, evaluations from Training Partners and providing the Training team metrics on their performance.
Keep up-to-date with the different platforms and tools we work with, such as Smartsheet, Sharepoint, various tracking and reporting spreadsheets
Manage class LMS system, liasing with customers to accept their registrations, confirm bookings and manage cancellations/changes
Manage weekly metrics and audit class data weekly
BASIC QUALIFICATIONS Minimum of three (3) years of experience in an operational or team coordination position.
Recent experience in a fast-paced, multinational technology company.
Experience in Marketo.
Comfortable with data analysis and able to use data to make recommendations and drive decisions.
Superior knowledge of Microsoft Outlook, Microsoft Word, Microsoft Excel, SharePoint, SalesForce are desired.
Detailed planning, time management and organizational skills. Exceptional written, verbal, and interpersonal communication skills.
Positive, proactive attitude, with ability to always exercise great judgment.
Ability to work in a highly ambiguous environment.
Strong english speaking and written skills.
PREFERRED QUALIFICATIONS Knowledge and/or hands-on experience with a Learning Management System (LMS).
Knowledge/Understanding of Cloud Computing and/or AWS is preferrable. Strong english speaking and written skills.
IN, HR, Gurugram
Operations, IT, and Support Engineering
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