As Unix SME you are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
Responsibilities: Following Standard Operating Procedures for BAU support, Build, configure and maintain all applicable Servers
Coordinate between the client employees, Server/System Engineers and third party vendors/providers
Isolating, troubleshooting, escalating, correcting and documenting activities/any/all problems to include customer or technical issues within the Server/OS/HW Infrastructure
Effective negotiation with technical peers and customers to implement technical solutions.
Maintaining skills to the current industry level of certification
Recognizing and articulating job related problems to management.
Analyzing technical problems and creating solutions involving the use of existing techniques and/or tools
Performing assigned tasks in accordance with established standards and guidelines
Preparing and recommending technical alternatives involving technology, methodology, tools, processes and solution components.
Challenging the validity of given procedures and processes with the intent to enhance and improve a customer solution.
Assisting in the identification of new service opportunities.
Assisting the Project Manager by providing a technical project coordination role.
Liaising with relevant support teams for all clients to ensure they are informed about relevant progress and issues relating to Unix server to be handed over for server management to ensure a smooth transition.
Providing coverage for BAU Unix Server Management teams along with other project works assigned.
Abiding by Incident, Change and Problem Management procedures, including complying with the Service Level Agreements as documented in the Problem Severity matrix.
Create regular reports for Management requirements.
Act as a single point of escalation to L2 and L1 engineers.
Required Technical and Professional Expertise
Minimum of 7 plus years of experience in an enterprise server environment
Experience in AIX (v6.1, 7.1, 7.2), GPFS/Spectrum scale v4.2, 5 PowerHA System Mirror (v7.1, 7.2), PowerVM/VIOS (v2.2 and 3 ), IBM pSeries Hardware (P7,8,9 models) Administrator
In-depth knowledge and experience with PowerHA System Mirror administration, configuration, cluster build, storage addition and filesystem administration, cluster nodes, topologies, networks, and heart beating concepts
Solid understanding of AIX system administration, user administration, file/directory permissions, LVM, maintenance of software and system patches, TCP/IP concepts, NFS, NIS, DNS, storage concepts, performance tuning.
Working experience with PowerVM/VIOS, HMC, Virtualization, LPM, NPIV, SAN-attached storage, NIM (Network Installation Manager)
Preferred Technical and Professional Experience
Working experience with PowerHA/XD (cross-site) and GPFS/Spectrum scale v4.2, 5 would be an added advantage
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications
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