27 Dec

27 Dec



Job Description


Responsible for

Oversees all aspects and day-to-day activities of the service delivery function and support staff.

Overseeing the entire operations of the function and ensuring services are delivered to meet, if not exceed customer expectations.

Should be able to Collaborate globally with the business, vendor consultants, support groups, IT Infrastructure departments and other UBS business units.

Responsible for Incident, Problem & Change management and RFS in Database Environment with in the Bank.

Solid understanding of Oracle 10g/11g, RAC, Oracle Dataguard, Goldengate ASM, RMAN, OEM, Exadata and OID preferably.

Knowledge on performance tuning of database.

Knowledge on Exports,

Imports, Datapump, Rman.

Hands on experience on cloning of databases.

Hands on experience on databases restorations and recoveries.

Knowledge on RAC installation and maintenance.

Hands on experience on CPU patching and upgrades.

To work under minimal supervision and should be self-driven.

Familiar with working in a project environment including planning, deliverables, progress tracking and reporting.

Manage Key Infrastructure Project coordination including Infrastructure weekends, Patching exercises, Power down activities, BCM Tests, CTB Projects (internal or external), Data Center Moves etc.

Ability to articulate how business issues may impact overall IT services.

Provides functional, technical and process leadership within the team.

Escalations Point for high level service issues and resources.

Periodic review of the Project Performance (Schedule, cost, quality) on a periodic basis.

Experience in running Continuous Service Improvement Initiatives to bring efficiencies with in the team.

Works with Service Manager on SLA Adherence analysis and actions items.

Required Skills: Oracle / MSSQL

Oracle: Administration Skills on all Versions of Oracle Database, Exadata.

MSSQL: Database Administration tasks independently in MSSQL 2000, 2005, 2008, Analysis services and Reporting services.

DB Performance Management & Troubleshooting.

High Availability and Disaster Recovery solutions in DB Environment.

Good understanding of ITIL V3 framework.

Good working knowledge on Power point and Visio.

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