Apply on Kit Job: kitjob.in/job/4a68xu

Job Purpose: To drive gold loan business through customer acquisition, servicing, and cross-selling at the branch level. The Relationship Officer will play a critical role in identifying potential customers, ensuring smooth disbursal of loans, and maintaining strong relationships while adhering to compliance and operational guidelines.

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Functional Role: Relationship Officer Gold Loan

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Qualification: Minimum Graduation

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Business Unit: Gold Loan

nLocation: Dahod, Godhra,Limkheda, Jhalodn

Department: Sales

nRelevant Experience: 0-3 years of experience.n

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Job Responsibilities: Financial Responsibilities:

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- Achieve monthly and quarterly targets for gold loan disbursement and portfolio growth.
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- Cross-sell insurance, savings accounts, and other financial products to gold loan customers.
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- Monitor repayments and minimize delinquencies by ensuring timely collections.
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- Assist in cash handling and secure documentation during gold loan processing (if required).
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- Support the branch in enhancing profitability through quality sourcing and customer retention
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nNon-financial Responsibilities:n

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- Conduct field visits and community outreach to source gold loan customers.
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- Verify gold and KYC documents, ensure accurate data entry and loan application processing.
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- Provide clear communication to customers on interest rates, terms, and repayment schedules.
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- Maintain regular follow-ups with customers for renewals, top-ups, and feedback.
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- Ensure a high level of customer satisfaction through responsive and transparent service.
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- Assist in maintaining branch hygiene, proper storage of pledged gold, and accurate record-keeping.
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- Coordinate with valuation personnel and back-office teams for seamless loan disbursal
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nCompliance and Risk Responsibilities:n

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- Ensure adherence to all internal policies, RBI regulations, and operational procedures for gold loans.
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- Maintain confidentiality of customer information and transaction data.
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- Follow security protocols for gold storage and handling.
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- Report suspicious transactions or potential frauds immediately to reporting authority.
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- Ensure documentation is audit-ready and error-free.
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nAdditional Requirements:n

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- Must own a mobile phone and two-wheeler (bike) for daily field activities.
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- Should be comfortable using computers, emails, and banking applications for daily reporting and data entry.
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- Willingness to travel locally for customer sourcing and service
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Apply on Kit Job: kitjob.in/job/4a68xu

📌 Relationship Officer Gold Loan (Jhalod)
🏢 AU Small Finance Bank
📍 Jhalod