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Roles/ Responsibilities- This pivotal role will be responsible for defining the technical vision, designing robust solutions, and leading the end-to-end delivery of Google Contact Center AI (CCAI) initiatives, with a primary focus on CCAI Agent Assist and Dialogflow CX. This pivotal role will be responsible for defining the technical vision, designing robust solutions, and leading the end-to-end delivery of Google Contact Center AI (CCAI) initiatives, with a primary focus on CCAI Agent Assist and Dialogflow CX. Must have done min. 3-5 projects in Dialogflow Lead and manage the full lifecycle of CCAI projects from initiation to deployment and post-implementation support. Delivering Google CCAI solutions, with significant expertise in both CCAI Agent Assist and Dialogflow (ES/CX) . Integrate Dialogflow solutions with various channels (e.g., Genesys, Twilio, Google Contact Center AI Partner Integrations) Mandatory Skills: Chatbot development, Voicebot both Conversational AI Platforms- Google DialogFlow. Should have done min. 3-5 projects on CCAI/ Dialogflow platform. ADK, Playbooks, Troubleshooting, CCAI, CV Studio, Agent Assist. Development, Integration and Implementation of CCAI/ Google Dialogflow projects.

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📌 Tech Lead- Google Dialogflow (Indore)
🏢 EXL
📍 Indore