Assistant Manager - Process Training - Hyderabad, India1M_2026248393 - Excellent Communication, Training

Assistant Manager - Process Training - Hyderabad, India1M_2026248393 - Excellent Communication, Training

29 Apr
|
Wns Global Services
|
Hyderabad

29 Apr

Wns Global Services

Hyderabad

Job Description

Work From Office- Rotational Shift

deliver training to NH’s & exiting staff members following training manuals, training plan & standards and publish relevant reports.

Successfully delivery client / Internal targets set on certification standards

Gauge post training performance of agents trained during the OJT period & take learnings back to the subsequent batches

Lead all BAU interventions such as TNI / TNA, refreshers, Knowledge assessments,

design short content

To evaluate and make necessary amendments to the training material on periodic basis

Complete indulgence on Reporting / MI for all training relevant chores

Interact with clients & share lob / SME intelligence for process betterment

Actively participate & present training performance on Daily/Weekly/Monthly internal & client review SOP & Content creation

Qualifications

Bachelor's Degree

📌 Assistant Manager - Process Training - Hyderabad, India1M_2026248393 - Excellent Communication, Training
🏢 Wns Global Services
📍 Hyderabad

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