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नौकरी का संक्षिप्त सार — Customer Support & Complaint Handling Executive (AapKaBazar)

कंपनी: AapKaBazar.co
लोकेशन: सेक्टर 7, द्वारका, नई दिल्ली
जॉब टाइप: फुल-टाइम
विभाग: Execution / Customer Support

काम क्या करना होगा (मुख्य जिम्मेदारियां)

- ग्राहकों की शिकायतें फोन और WhatsApp पर सुनना और जवाब देना
- ग्राहकों को follow-up कॉल करके समस्या का समाधान सुनिश्चित करना
- स्टोर और डिलीवरी टीम के साथ समन्वय करके शिकायतें हल कराना
- शिकायतों और उनके समाधान का रिकॉर्ड Excel या सिस्टम में दर्ज करना
- सामान्य समस्याओं को संभालना जैसे:
- सामान कम या मिसिंग
- डिलीवरी में देरी
- गलत प्रोडक्ट
- ऑर्डर बदलाव
- रिफंड या रिप्लेसमेंट

जरूरी कौशल (Skills)

- हिंदी में अच्छी बातचीत (थोड़ी अंग्रेजी होना अच्छा है)
- कॉल संभालने में आत्मविश्वास
- बेसिक कंप्यूटर ज्ञान (Excel / WhatsApp / Calling)
- समस्या हल करने की क्षमता
- शांत और जिम्मेदार स्वभाव

अनुभव (Experience)





- 0–2 साल का अनुभव (Customer Support / Call Center / Telecalling / Retail)
- फ्रेशर्स भी आवेदन कर सकते हैं यदि कम्युनिकेशन अच्छा हो

काम का समय (Working Details)

- समय: सुबह 10:00 बजे से शाम 7:00 बजे
- दिन: हफ्ते में 6 दिन
- छुट्टी: 1 दिन (रोटेशन में)

सैलरी-₹12,000 – ₹18,000 प्रति माह
(अनुभव और प्रदर्शन के अनुसार)

कैसे आवेदन करें

सीधे कॉल या WhatsApp करें:
* +91-XXXXXXXXXX

AapKaBazar – सेक्टर 7, द्वारकाJob Title: Customer Support & Complaint Handling Executive

Company: AapKaBazar.co
Location: Sector 7, Dwarka, New Delhi
Job Type: Full-Time
Department: Execution / Customer Support

About AapKaBazar

AapKaBazar is a fast-growing quick commerce and grocery supermarket serving customers across Dwarka. We focus on fast delivery, reliable service, and strong customer relationships. Our team works in a dynamic environment where execution speed and customer satisfaction are top priorities.

Job Summary

We are looking for a responsible and proactive Customer Support & Complaint Handling Executive to manage customer complaints, coordinate with store teams,



and make follow-up calls to ensure issues are resolved quickly and professionally.

This role is critical for maintaining service quality and customer trust.

Key Responsibilities

- Answer incoming customer complaints via phone and WhatsApp
- Make outbound calls to customers for issue resolution and follow-ups
- Coordinate with store staff and delivery team to resolve complaints
- Record complaints and actions taken in Excel or system
- Handle issues such as:
- Missing items
- Late delivery
- Wrong products
- Order changes
- Refund or replacement requests
- Maintain polite and professional communication with customers
- Escalate serious issues to the manager when required
- Ensure complaints are resolved within defined timelines

Required Skills

- Good communication skills in Hindi (basic English preferred)
- Confident in handling customer calls
- Basic computer knowledge (Excel / WhatsApp / Calling)
- Problem-solving mindset
- Ability to stay calm under pressure
- Responsible and punctual

Preferred Experience

- 0–2 years experience in:
- Customer support
- Call center
- Complaint handling
- Telecalling
- Retail / Grocery operations

Freshers with good communication skills can also apply.

Working Details

Location: Sector 7 Dwarka – AapKaBazar Execution Point
Working Hours: 10:00 AM to 7:00 PM
Working Days: 6 days per week
Weekly Off: 1 day rotational

Salary

₹12,000 – ₹18,000 per month
(Salary based on experience and performance)

Benefits

- Secure full-time job
- Growth opportunity in a fast-growing company
- Supportive team environment
- Performance-based increments

How to Apply

Candidates can apply directly on Indeed or contact:

*Speak with employer - +91-XXXXXXXXXX*

HR / Hiring Team
AapKaBazar – Sector 7 Dwarka

Job Type: Permanent

Pay: ₹11,176.10 - ₹20,000.00 per month

Work Location: In person

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📌 Customer Support Representative (India)
🏢 AAP KA BAZAR
📍 India