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Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally Through ourdeep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teamsimplementdata technology and AItocreate tomorrow today Get to know us atgenpact comand onLinkedIn X YouTube andFacebook We are inviting applications for the role of Process Associate - Customer Care Role Responsibilities Handle multiple chats at the same time 3 Active Chats simultaneously Respond to the customer queries issues in timely manner Provide solution to the customer basis the available help articles and within the policies Replicate customers issue and report necessary bugs suggestions ideas Provide excellent services to the customers Work closely with internal departments to provide the required information support to the customer Support technical queries related to Domain Hosting Server SSL Email Site Lock Site backup or any other such product that is owned by end customer Responsible to showcase proven work ethic with the ability to work well both independently and within the context of a larger collaborative environment Maintain a deep understanding of client process and policies Upskill to enhance the knowledge time to time and offer support Upsell existing and sell the relevant next logical products to the new customers basis their business need nature of business Qualifications we seek in you Minimum qualifications o Graduation in any discipline Pref B Tech or any other tech non-tech degree with computer course certification diploma o Freshers are eligibleo Must possess knowledge of Email Clients Basics of Internet Technology Websites Domains Hosting Browsers Security etc o Relevant experience in Customer Support through Phone and good in basic technical skills Sales techniqueso Preferred pre-requisites Effective probing skills and analyzing understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule including weekend shift Typing speed 40-45 words per minute 80 accuracy Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a agile work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training JobProcess Associate Primary LocationIndia-Hanamkonda ScheduleFull-time Education LevelBachelor s Graduation Equivalent Job PostingSep 23 2025 5 42 14 AM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time

Apply on Kit Job: kitjob.in/job/4ejfnx

📌 Process Associate (Hanamkonda)
🏢 Genpact
📍 Hanamkonda