Apply on Kit Job: kitjob.in/job/4elvau

Job Type: Full-time

Working experience: No Experience

Experience Required : 1-3Years Role Description: Job Title: IT Tech desk Engineer Skills Required: Good Communication skills, IT HelpDesk Support PRIMARY RESPONSIBILITIES Provide Level 1 technical support to end‑users via calls, chats, and web tickets. Assist users with basic issues related to desktop/laptop hardware, software, OS, printers, and applications. Follow standard troubleshooting steps and document all actions taken in the ticketing system. Provide information to customers regarding IT processes, password resets, how‑to queries, and known issues. Escalate unresolved or advanced issues to Level 2 support teams as per defined guidelines. Ensure excellent customer service by maintaining a positive, helpful, and professional attitude. Adhere to shift schedules in a 24×7 rotational environment (including night shifts). TECHNICAL SKILLS: Basic understanding of Windows 10/11. Familiarity with Microsoft Office 365,



basic applications, and internet concepts. Basic knowledge of networking fundamentals (LAN, Wi‑Fi, VPN, IP basics). Willingness to learn new tools, technologies, and troubleshooting methods quickly. EDUCATION & WORK HISTORY: Minimum qualification: Fulltime Bachelors Degree in IT/Computer Science (preferred but not mandatory). No prior experience required — freshers with positive technical aptitude are welcome. Internship or IT support training experience is an added advantage. COMMUNICATION SKILLS: Good spoken and written English communication skills. Ability to listen attentively and understand user issues clearly. Clear and neutral accent with polite, professional speech. OTHER ESSENTIAL SKILLS: Strong customer service mindset with patience and empathy. Basic call-handling etiqu

Apply on Kit Job: kitjob.in/job/4elvau

📌 Information Technology Help Desk (New Delhi)
🏢 BeyondStaff
📍 New Delhi