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Company Profile: Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients. Director/AVP – Solution Architect (Healthcare) The Director CX Solutions will support the CX Solutions team in designing, developing,



and deploying customer experience (CX) solutions tailored for Healthcare clients. The role involves working closely with cross-functional teams to gather requirements, analyse business challenges, and contribute to solution development and pre-sales activities. The ideal candidate will have a solid understanding of Healthcare-specific CX challenges and technologies, and will play a key role in solution documentation, cost-benefit analysis, stakeholder coordination, and implementation support. Location: Remote Experience:15+ years Roles & Responsibilities: • Requirement Gathering & Analysis: o Collaborate with sales, pre-sales, and operations teams to understand client pain points and business goals. o Analyze domain specific challenges such as customer churn, billing disputes, and service reliability. • Solution Development Support: o Assist in designing CX solutions aligned with healthcare business objectives (e.g.

Apply on Kit Job: kitjob.in/job/4f2z52

📌 Director (Mumbai)
🏢 Firstsource
📍 Mumbai