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Role & responsibilities:- Implement CX Initiatives & CX programs at the dealership- Implementation of Sales Standard Operating Processes at Dealership- Conduct Sales Process Audits at dealership to check process gaps- Analyze SSI and develop action plans in collaboration with dealers.- Analyze PSI and formulate dealer action plans based on findings.- Sales customer complaint Handling for the defined set of dealerships. Collect, analyze, and interpret customer feedback, surveys, and complaint data- Implement and monitor Customer experience Improvement Action Plans.- Support the recruitment of Sales Customer Care Managers (CCM)- Assess manpower availability for key roles, including CCEs, hostesses,



and other support functions.- Coordinate for regional Salesforce campaigns by initiating actions across network- Increase customer engagement through digital channels by promoting My Kia App registration & Customer Rewards program- Implement key Digital Initiatives in the field like Dealer CRM, Virtual KEC etc- Improve customer data quality across dealerships- Track and report on Sales Exit Interviews.- Review the performance of Dealer CX Teams.- Prepare for and execute Customer Meetings and gather feedback on recent programs.Preferred candidate profile:Candidate must have exposure in handling channel sales in Four wheeler passenger cars OEM. (ref:iimjobs.com)

Apply on Kit Job: kitjob.in/job/4f9w84

📌 Kia India (Kolkata)
🏢 KIA INDIA PRIVATE
📍 Kolkata