Apply on Kit Job: kitjob.in/job/4gmd19
Position: Application Support Analyst IV
Experience: 7+ Years
Location: Bangalore (Hybrid)
Shift: Rotational (24/7) Candidate might be required to work On-call or after business hours
Primary Skills: M365 SharePoint Admin, O365 Exchange Admin, OneDrive Admin, MS Teams Admin
Secondary Skills: Slack Administration, Miro Admin, Conf Room Ops, Airtable Admin
Experience:
5–8 years of experience in SharePoint Online, OneDrive, Microsoft Exchange and Microsoft 365 environments.
Primary Responsibilities:
• Providing support for SharePoint Online and OneDrive.
• Basic administration of:
o Exchange Online.
o Microsoft Teams.
o Slack.
o Slack Administration.
• Ability to perform basic Microsoft Copilot troubleshooting (prompt issues, access, integration problems).
• Troubleshoot:
o Site access and permission issues.
o Sync and sharing problems.
o Storage and performance issues.
• Manage:
o SharePoint sites, site collections, and permissions.
o OneDrive user issues and policies.
• Support governance and compliance configurations.
• Handle incidents, service requests, and problem tickets.
• Perform root cause analysis and document solutions.
• Train/assist the service desk team to improve FCR (First Contact resolution).
Secondary Responsibilities:
• Miro Administration.
• Conference Room Operations Support.
Required Skills:
•Strong experience in:
o SharePoint Online administration.
o OneDrive for Business support.
• Knowledge of:
o Permissions models and sharing policies.
o M365 admin center and PowerShell.
• Understanding of Microsoft 365 ecosystem and integrations.
Good to have skills:
o Miro administration.
o Conference Room administration (MS Teams and Zoom).
o Airtable administration.
• Slack administration.
Soft Skills:
• Solid problem-solving and troubleshooting skills.
• Experience working in ticket-based support environments.
• Good communication and documentation skills.
Work Requirements:
• Willingness to work in a 24/7 rotational shift model.
• Flexibility to support global users across time zones.
If you are keen to explore the chance please share your resume on
[email protected]
Apply on Kit Job: kitjob.in/job/4gmd19
📌 Application Support Analyst IV (Sharepoint Admin) (Bengaluru)
🏢 Numeric Technologies
📍 Bengaluru