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As a delivery manager, you’ll develop strategies necessary to meet the client’s expectations based on agreed SLAs.
You will monitor and assist your team in a matrix-based setting to ensure the maximum productivity, and
on-time completion of targets and goals. You’re also responsible to develop and maintain a positive working
relationship with the client.

roles and responsibilities
Key stakeholder management
● Acting as first point of contact for clients and first escalation point for any daily operational issues.
● Proactively engaging with the client to understand recruitment needs and drivers to ensure appropriate
resourcing strategies are aligned and put in place and forecasting is achieved
● Ensuring onsite team is meeting internal and client KPI’s & SLA’s
● Develop and refine client processes and procedures, identify areas for improvement and implement
solutions needed to streamline work-flow and increase operating efficiency
● Responsible for meeting customer satisfaction targets
● Ongoing account development and up-selling from existing solution and engaging with necessary Randstad
colleagues
● Managing ad-hoc project based work and reporting to benefit the smooth running of the client account
● Prepare activity reports to support effective management of information reporting.
Operations management
● Analyze SLAs, recruitment services and delivery costs to identify where improvements can be made in
quality and productivity and ensure targets are met.
● Maintain external networks with industry associations, government bodies, networking events and others,
to obtain market information.




● Developing and maintaining internal RSR Operations and Infrastructure networks.
● Manage financial and administrative processes in accordance with company policies, standards and
procedures to support day to day management of the business.
● Resolve escalated commercial and contractual issues or complaints, if needed and in line with company
policy.
People management
● Lead and manage the recruitment and induction of consultants to ensure business resource plans have
been achieved.
● Provide leadership, coaching and support to teams and consultants to ensure that they perform to the
maximum of their abilities.
● Assess and address training needs of staff to support personal development plans.
● Provide regular communication to staff to update them on market developments, business priorities and to
create a positive working environment.
● Provide regular and constructive feedback to staff.

Grade Descriptor • In-depth understanding of concepts and principles in own discipline and a good knowledge of these elements in related disciplines • Provides management and direction to professional employees may occasionally manage supervisors or managers • Has accountability for the budget/P&L;, performance and results of a team or multiple diverse teams • Executes business plans and contributes to the development of team / business area strategy • Addresses issues with impact beyond own team based on knowledge of related disciplines; may lead formulation and monitoring of policy and professional standards • Makes decisions that impact the results of a business area –including the support, prioritization, and funding of projects, products, services and/or technologies

Apply on Kit Job: kitjob.in/job/4gmd3b

📌 Business Process Outsourcing Manager (Bengaluru)
🏢 Randstad Enterprise
📍 Bengaluru