Company Name: Willware Technologies
Role: BMC SSO & Reporting Engineer
Experience: 6+ Years
Location: Pune | Bangalore
About the Role
Willware Technologies is seeking an experienced BMC SSO & Reporting Engineer with strong expertise in BMC Remedy / AR System, SSO technologies, Smart Reporting, and ITSM modules . The ideal candidate will be responsible for configuring, troubleshooting, and optimizing enterprise authentication systems while delivering reporting and analytics solutions for business and security needs.
Key Responsibilities
BMC Remedy / AR System Administration
Design, configure, and support BMC Remedy / AR System applications
Manage and maintain BMC Remedy SSO integrations
Support system enhancements, troubleshooting, and performance optimization
SSO Configuration & Troubleshooting
Configure and troubleshoot Single Sign-On (SSO) integrations across enterprise applications
Implement and manage authentication protocols including:
SAML 2.0
OAuth 2.0
LDAP / Active Directory
Resolve authentication failures, federation issues, token validation, and certificate-related problems
Reporting & Analytics
Develop and maintain BMC Smart Reporting / Analytics dashboards
Generate user authentication, audit, compliance, and operational reports




Use SQL for data extraction, analysis, and reporting optimization
ITSM Support
Work with Incident, Change, and Problem Management modules
Support issue resolution for authentication-related incidents
Collaborate with ITSM teams for root cause analysis and process improvements
Security & Compliance
Ensure secure identity access management practices
Monitor login trends, failed authentications, and compliance reporting
Support internal and external audits related to user access governance
Required Skills & Qualifications
5–7 years of hands-on experience in BMC Remedy / AR System
Strong experience in BMC Remedy SSO
Expertise in SAML 2.0, OAuth 2.0, LDAP, Active Directory
Hands-on experience with BMC Smart Reporting / Analytics
Strong SQL querying and reporting skills
Valuable understanding of ITSM modules (Incident, Change, Problem)
Experience in troubleshooting enterprise authentication systems
Knowledge of security, compliance, and audit reporting
Preferred Skills
ITIL framework understanding
Experience with BMC Helix
IAM / Identity Access Management knowledge
Power BI / Tableau (added advantage)
Strong analytical and problem-solving skills

📌 SSO Reporting (Bengaluru)
🏢 Willware Technologies
📍 Bengaluru