Job Description: Guest Relations Executive (GRE)

Restaurant: Fieno – Traditional Italian Restaurant

Group: Churchgate Hospitality

Location: Colaba, Mumbai

Opening: June 2026

Compensation: ₹4–5 LPA plus SC

About Churchgate Hospitality

Churchgate Hospitality is a Mumbai‑based hospitality group known for crafting refined, experience‑driven dining destinations. Its portfolio includes NKSHA, OTOKI, TAMAK, and the upcoming FIENO, a traditional Italian restaurant in Colaba. The group places strong emphasis on culinary integrity, understated luxury, and thoughtful guest engagement.

Position Overview

The Guest Relations Executive (GRE) supports the Guest Relations Manager in delivering a warm, polished, and personalised guest experience. This role is guest‑facing and detail‑oriented, focused on hosting, recognition, reservations support, and ensuring service standards are upheld discreetly and consistently throughout the dining experience.

The GRE is often the first point of human connection at Fieno and plays a vital role in setting the tone of hospitality.

Key Responsibilities

Guest Welcome & Hosting

- Greet guests with warmth, poise, and confidence upon arrival.
- Assist in seating guests in accordance with reservations and service flow.
- Ensure guests feel acknowledged, comfortable, and well cared for from arrival to departure.

Guest Support & Personalisation

- Support the GRM in maintaining guest profiles, preferences, and visit notes.
- Recognise repeat guests and assist with personalised touches wherever appropriate.
- Respond to guest queries courteously and efficiently.

Reservations & Front Desk Support

- Assist in managing reservations, walk‑ins, and waitlists.




- Handle guest calls and messages professionally, reflecting brand tone.
- Coordinate with the floor team to ensure smooth table transitions.

Service Coordination

- Communicate guest preferences and special requests to the service and kitchen teams.
- Observe the dining room and proactively flag any concerns to the GRM or Restaurant Manager.
- Assist in ensuring service standards are consistently maintained.

Feedback & Experience Flow

- Support the GRM in monitoring guest satisfaction during service.
- Assist in addressing minor guest concerns promptly and discreetly.
- Ensure farewell interactions are warm, polished, and memorable.

Experience & Background

- 1–3 years of experience in guest relations, hosting, or front‑of‑house roles.
- Experience in premium restaurants or luxury hotel environments preferred.
- Exposure to fine‑dining service etiquette is an advantage.

Personal Attributes

- Well‑presented, articulate, and naturally hospitable.
- Calm, observant, and attentive to detail.
- Robust communication and interpersonal skills.
- Comfortable working in a structured, refined service environment.
- Fluent in English; additional languages are a plus.

Why Join Churchgate Hospitality

- Work within a premium, quality‑driven hospitality group.
- Exposure to refined service standards and mentorship under senior GRM/management.
- Opportunity to grow into senior guest relations or managerial roles.
- Be part of a flagship Italian restaurant from its opening phase.

This role is ideal for

A hospitality professional who enjoys guest interaction, understands the nuances of luxury service, and takes pride in making every guest feel welcome and remembered.

📌 Guest Relations Executive (Mumbai)
🏢 Churchgate Hospitality Private
📍 Mumbai