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Head – Administration | Leading Healthcare Organization | Gurukul|

Location: Gurukul (Ahmedabad)

Experience: 12–18 Years (Preferred age up to 45 years)

Department: Administration

Compensation: Market-driven

About the Organization:

We are a well-established, NABH-accredited healthcare network with a strong presence across multiple locations in Gujarat. With a large team of healthcare professionals and advanced medical infrastructure, we are committed to delivering high-quality, patient-centric care.

Recognized for strong people practices and a collaborative work culture, we offer an environment that promotes growth, innovation, and excellence in healthcare delivery.

Role Overview:

We are looking for a dynamic Head – Administration to lead operations at our Gurukul facility. This leadership role is responsible for driving operational efficiency, financial performance, and exceptional patient experience across the hospital.

Key Responsibilities:

Hospital Operations & Management

- Oversee day-to-day hospital operations ensuring efficiency and compliance
- Ensure a seamless patient journey from admission to discharge
- Drive continuous improvement and operational excellence initiatives

Financial & Business Performance

- Monitor KPIs, revenue, and cost metrics




- Optimize revenue streams (OPD to diagnostics/pharmacy conversions)
- Implement cost-control measures and improve profitability
- Present financial reports and insights to leadership

Patient Experience Excellence

- Lead initiatives to enhance patient satisfaction and service quality
- Manage grievance resolution and feedback mechanisms (including NPS)
- Oversee support services like F&B; and facility management

Stakeholder Management

- Liaise with regulatory authorities and accreditation bodies
- Build strong relationships with doctors and clinical teams

Leadership & Team Development

- Lead, mentor, and develop administrative teams
- Foster a collaborative and performance-driven culture

✅ Desired Profile:

Education: Bachelor’s/Master’s in Hospital Administration or Healthcare Management

Experience: Proven experience in a senior administrative role in a hospital

Core Skills:

- Robust financial and analytical skills
- Leadership and stakeholder management
- Excellent communication and interpersonal skills
- Ability to manage high-pressure environments
- Deep understanding of healthcare operations and patient service standards

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