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The Studio Manager is a highly motivated and experienced skilled who is responsible for managing the day-to-day operations of the studio, and leading a team of artists and coordinators to deliver exceptional customer service and drive sales growth.

Responsibilities:

Operations Management

- Managing the day-to-day operations of the studio, including overseeing walk-in clients and providing exceptional service to customers to turn them into repeat clients.

- Managing and mentoring the Studio Coordinator and other staff members to ensure that they are meeting performance expectations and developing their skills.

- Ensuring that all studio operations are in compliance with relevant laws and regulations, including health and safety and data protection standards.

- Managing the P&L; (Profit and Loss) for the studio, including monitoring income and expenses to ensure that the studio is operating at a profit.

- Developing and managing the studio's budget and monitoring expenses to ensure that they stay within budget.

Team Management

- Maintain optimal staff coverage based on business needs while ensuring effective resource allocation. - Conduct daily team briefings to communicate key updates, assignments, client expectations, and operational goals. Foster transparency, accountability, and alignment across the team. - Design and implement training programs to enhance team performance, customer service, hygiene practices,



and compliance with studio protocols. Facilitate continuous learning through workshops, coaching, and performance reviews.

Customer Service

- Provide personalised customer service to create an immersive experience for each customer.

- Developing and implementing sales strategies to increase studio sales, by following up with clients and making 30 calls a day to new inquiries.

- Coordinating with the design team and clients to deliver designs on time and meeting client expectations.

Reporting

- Communicating with the HQ sales team to increase sales and identifying process gaps to help the HQ improve processes.

- Providing daily, weekly, and monthly reports to the reporting manager to keep them informed of the studio's performance.

Data Management

Requirement:

- 3+ experience in a similar role, such as customer service, sales, or operations management, could be beneficial. Experience working in a retail or service-oriented business could be useful.

- A positive, customer-service oriented attitude, ability to work well under pressure and handle difficult customers, ability to work well in a team environment and a strong work ethic are key attributes for this role.

- Strong communication skills, both verbal and written, are essential for this role.

- Ability to think strategically, analyse data, and make decisions based on that data is key.

Apply on Kit Job: kitjob.in/job/4gmddb

📌 Studio Manager (Chennai)
🏢 Aliens Tattoo
📍 Chennai