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Put yourself at the heart of the Barclays A career in banking operations puts you at the very centre of our business strategy By putting customers at the heart of everything we do we re putting our whole business behind our Customer facing teams As the face of our brand especially in an increasingly digital world you ll play a vital role in our customers financial lives Here your voice is heard and you ll have the support and opportunities to thrive See your commute Embark on a transformative journey as an Assistant Manager Chat ops at Barclays where you ll play a pivotal role in shaping the future To thrive in this role you ll need some previous experience in Advanced excel and data analysis experience is a must Good team handling experience Excellent communication Data driven approach to design implement reports Develop strategies Implement Changes You may be assessed on key essential skills relevant for success in role such as risk and controls business acumen strategic thinking and digital and technology as well as job-specific technical skills This role is based out of Pune Purpose of the role To lead and develop a highly engaged team pioneering an omni channel experience to achieve consistently excellent customer outcomes Build and maintain your team s capability to deliver excellent customer outcomes through identifying understanding and meeting customer needs both internally and externally using available tools and enablers to grow business performance Accountabilities Customer service to create excellent customer satisfaction and positively influence NPS Net Promoter Scores act as an ambassador for Barclays externally and internally creating connections and growth for customers Identification and maintenance of active performance management standards across the team communicating to and inspiring colleagues to be commercially minded achieve goals and expectations measure them frequently and honestly to ensure personal growth and support early identification and intervention where required Day to day running of the business using internal and external insights to develop an effective business plan making evaluative judgments to support customers with their financial needs and drive long term sustainable revenue growth in your area Market research to understand market trends competitive landscape and regulatory changes to identify market opportunities Cultivation of a resolution culture where leaders and colleagues are customer advocates and are empowered to deal with customer requests fairly at first point of contact Creation of an empowering environment bringing together and supporting a community of colleagues who care about Customers Colleagues and Outcomes Operational performance of allocated sites and surrounding touchpoints Ensuring operational and risk frameworks are adhered to for all direct reports including observations Creation of a culture which enables focus on building deeper relationships with customers and contribute to the overall success of Barclays Analyst Expectations Will have an impact on the work of related teams within the area Partner with other functions and business areas Takes responsibility for end results of a team s operational processing and activities Escalate breaches of policies procedure appropriately Take responsibility for embedding new policies procedures adopted due to risk mitigation Advise and influence decision making within own area of expertise Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to Deliver your work and areas of responsibility in line with relevant rules regulation and codes of conduct Maintain and continually build an understanding of how own sub-function integrates with function alongside knowledge of the organisations products services and processes within the function Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function Make evaluative judgements based on the analysis of factual information paying attention to detail Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents Guide and persuade team members and communicate complex sensitive information Act as contact point for stakeholders outside of the immediate function while building a network of contacts outside team and external to the organisation All colleagues will be expected to demonstrate the Barclays Values of Respect Integrity Service Excellence and Stewardship - our moral compass helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset - to Empower Challenge and Drive - the operating manual for how we behave Share job Reasonable adjustment Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments accommodations are put in place to allow for a fair and inclusive recruitment process For more information and how to request one please review Our purpose We re a global vital and highly respected financial organisation with an inspiring Purpose Operating in 39 countries and employing around 100 000 people across the world we help communities individuals and businesses thrive And we ve created financial solutions and technology that the world now takes for granted A career with us can offer incredible variety depth and breadth of experience and the chance to learn from some of the best minds in technology and finance To find out more about Barclays strategy please click Equal opportunities We are an equal opportunity employer and opposed to discrimination on any grounds It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race colour creed religion national origin alienage or citizenship status age sex sexual orientation gender identity or expression marital or domestic civil partnership status disability veteran status genetic information or any other basis protected by law Right to work statement Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for If you currently hold a work visa sponsored by Barclays or you would require sponsorship from Barclays you must declare this as part of your application Sponsored visas are role and entity specific and any changes must be reviewed It is important that you ensure you are working on the correct visa at all times Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time This is Barclays Pune Barclays Pune is the largest campus outside of Barclays global headquarters in London Our aim is to build game-changing technology that supports businesses and functions across the globe offering the highest quality service to our clients and customers An innovative hub It s a state-of-the-art technology hub and home to 9 000 colleagues across Operations Technology and Functions Working better together Pune Campus provides opportunities for our colleagues to innovate collaborate and deliver great outcomes for customers and clients A place where you can belong Our welcoming and inclusive culture supports you to bring your whole self to work explore your potential and pursue your passions An amazing place to work Pune is a million-square-foot workplace-friendly ultra-modern workplace with excellent facilities for work socialising and leisure Your browser does not support the video tag This is Barclays Pune Barclays Pune is the largest campus outside of Barclays global headquarters in London Our aim is to build game-changing technology that supports businesses and functions across the globe offering the highest quality service to our clients and customers An innovative hub It s a state-of-the-art technology hub and home to 9 000 colleagues across Operations Technology and Functions Working better together Pune Campus provides opportunities for our colleagues to innovate collaborate and deliver great outcomes for customers and clients A place where you can belong Our welcoming and inclusive culture supports you to bring your whole self to work explore your potential and pursue your passions An amazing place to work Pune is a million-square-foot environment-friendly ultra-modern workplace with excellent facilities for work socialising and leisure Your browser does not support the video tag Be you Be valued Belong We celebrate the unique perspectives and experiences each individual brings believing our differences make us stronger and drive success You can learn more about our commitment to our colleague on our Inclusion and Opportunities page Application Process Your application We ll ask for information about you your CV and cover letter 1 Your assessment Covering your behaviours and ability at work 2 Your interview Exploring your past experiences and skills 3 Next step We ll request additional information so that you can complete our screening process 4 Working flexibly We re committed to providing a supportive and inclusive culture and environment for you to work in This environment recognises and supports your personal needs alongside the professional needs of our business If you d like to explore flexible working arrangements please discuss this with the hiring manager Your request will be reviewed in-line with the requirements of the role business needs of the team Hybrid working We have a structured approach to hybrid working where colleagues work at an onsite location on fixed anchor days as set by the business area Please discuss the working pattern requirements for the role you are applying for with the hiring manager Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business Barclays is built on an international scale Our geographic reach our wide variety of functions businesses roles and locations reflect the rich diversity of our worldwide customer base All of which means we offer incredible variety depth and breadth of experience And the chance to learn from a globally diverse mix of colleagues including some of the very best minds in banking finance technology and business Throughout we ll encourage you to embrace mobility exploring every part of our operations as you build your career Related content Related Jobs Pune India 31 Jul Pune India 31 Jul Pune India 31 Jul Pune India 31 Jul Pune India 29 Jul Pune India 28 Jul Pune India 23 Jul Pune India 21 Jul Pune India 21 Jul Pune India 02 Jul Be you Be valued Belong We celebrate the unique perspectives and experiences each individual brings believing our differences make us stronger and drive success You can learn more about our commitment to our colleague on our Inclusion and Opportunities page Sign up for job alerts Make sure you see job opportunities when they 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Apply on Kit Job: kitjob.in/job/4hurmq

📌 Asst Manager Chat Operations (Pune)
🏢 Barclays
📍 Pune