Apply on Kit Job: kitjob.in/job/4j6bn4
Date
23-Sep-2021 9:57 AM
Region
IN
Company
Sify Technologies Limited
About US
A Fortune 500 India company, Sify Technologies is India’s most comprehensive ICT service & solution provider. With Cloud at the core of our solutions portfolio, Sify is focussed on the changing ICT requirements of the emerging Digital economy and the resultant demands from large, mid and small-sized businesses.
Sify’s infrastructure comprising the largest MPLS network, 10 top-of-the-line Concurrently Manageable DCs, partnership with global technology majors, vast expertise in business transformation solutions modelled on the cloud make it the first choice of start-ups, incoming Enterprises and even large Enterprises on the verge of a revamp.
More than 10000 businesses across multiple verticals have taken advantage of our unassailable trinity of Data Centers, Networks and Security services and conduct their business seamlessly from more than 1600 cities in India. Internationally, Sify has presence across North America, the United Kingdom and Singapore.
Sify, https://www.sifytechnologies.com/, Sify Technologies and www.sifytechnologies.com are registered trademarks of Sify Technologies Limited.
Job Details
Experience
8 - 12 years
Notice Period
60 - 90 days
Job type
Full Time - Contract, Full Time - Regular
Locations
Mumbai
Key Skills
customer success, relationship and client management
Job Description
Position Overview: Customer Experience is vital to our long-term profitability. We are hiring for a CEM to own and drive success for our customers. This role includes responsibilities for Customer Success activities (e.g., support, services, adoption, advocacy,
retention, etc.) and outcomes (e.g., renewals, up-sell, etc.). Responsibilities: Drive Customer Success Outcomes o Increase renewal rates and reduce churn o Expand our revenue in accounts through cross-sell and up-sell o Influence future lifetime value through higher services adoption, customer satisfaction and overall health scores o Planning Service Governance Reviews for Top Accounts Define and Optimize Customer Lifecycle o End to End customer life cycle management o Technical service reviews with clients and mitigate problem areas o Develop listening points in journey (e.g., usage, satisfaction, etc.) o Identify opportunities for continuous improvement o Learn from best practices in industry o Represent and communicate the “voice of the customer” Measure Effectiveness of Customer Success o Achieve allocated sales and revenue targets o Lead and own contract renewals in collaboration with account management and finance where needed o Tracking Project Delivery Support escalations o Liaising with cross-functional teams and ensuring overall improvement in customer satisfaction index o Track and report on renewal, expansion and upsell pipeline Inspire Customer Success Across Company o Create culture of Customer Success for the region o Align with Marketing team around marketing strategies for existing clients o Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
Skills
customer success
relationship and client management
Industries
Telecom /ISP
Qualifications
Any Degree (Any Graduate)
Additional Information
Contact Email
[email protected]
Apply on Kit Job: kitjob.in/job/4j6bn4
📌 Customer Experience Manager-CXM (India)
🏢 Sify
📍 India