Company Description Innosolv Pro is a qualified services firm specializing in comprehensive accounting, auditing, assurance, risk management, regulatory, and taxation solutions. With over a decade of industry expertise, the firm is powered by a team with experience at leading industry players, including the Big 4 firms. Serving a diverse clientele of both traditional and emerging companies, Innosolv Pro helps businesses navigate complex financial environments with precision and insight. Role Description The Junior Credit & Collections Analyst is a full-time, on-site role based in Bengaluru. Key Responsibilities Perform credit checks for new customer accounts and update credit for existing customers based on positive/negative information Monitor, review, follow-up and resolve issues related to overdue account receivables Contact customers with past due invoices, exercising considerable judgment, professionalism and tact.
Escalate issues to Supervisor and Account Managers when their intervention or awareness is required. Perform account reconciliations to ensure that outstanding balances are correct Review unapplied credits and handle refund requests Respond to customer inquiries with respect to billing, suspension of services and collections in accordance with company SLAs Ad-hoc, special projects, and other requests as needed Qualifications & Skills 3-5 years of credit and collections experience in a fast-paced SAS/high-tech industry Must be self-motivated, flexible and be able to change priorities in a challenging and fast-paced environment with minimal supervision Experience with Workday, Netsuite, Zuora and/or Salesforce Excellent communication skills and the ability to communicate effectively across departments and at different levels Knowledge of excel at an intermediate level