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Job Title: Merchant Support Executive (Inbound Process)

Department: Merchant Support

Company Mosambee

Job Summary:

The Merchant Support Executive will be the first point of contact for merchants using

Benow’s platform. This role involves resolving queries, providing support for digital

payment services, and ensuring a smooth experience for our merchant partners via

inbound calls, emails, or chat.

Key Responsibilities:

* Handle inbound calls and messages from merchants regarding transaction

issues, onboarding, platform usage, or payment reconciliation.

* Deliver prompt, accurate, and courteous support.

* Maintain up-to-date knowledge of Benow’s products and services.

* Log all interactions in the CRM system accurately.

* Escalate unresolved issues to the appropriate departments while ensuring

timely follow-up.





* Meet and exceed individual performance metrics including call quality,

resolution time, and CSAT (Customer Satisfaction) scores.

Requirements:

* Graduate or equivalent degree.

* 1–2 years of experience in a voice-based customer support or helpdesk role

(fintech preferred).

* Robust verbal communication skills in English and Hindi (additional regional

languages a plus).

* Basic technical understanding of UPI, digital payments, and mobile apps.

* Patience, empathy, and problem-solving mindset.

* Willingness to work in rotational shifts including weekends.

* ⁠salary upto -22,000 to 24,000NTH .

HR - Mosambee

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