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About ADM:

We are one of the world’s largest nutrition companies and a global leader in human and animal nutrition. We unlock the power of nature to provide nourishing quality of life by transforming crops into ingredients and solutions for foods, beverages, supplements, livestock, aquaculture, and pets.

About ADM India Hub:

At ADM, we have long recognized the strength and potential of India’s talent pool, which is why we have maintained a presence in the country for more than 25 years. Building on this foundation, we have now established ADM India Hub, our first GCC in India.

At ADM India Hub, we are hiring for IT and finance roles across diverse technology and business functions. We stand at the intersection of global expertise and local excellence, enabling us to drive innovation and support our larger purpose of unlocking the power of nature to enrich quality of life.

For more than a century, the people of Archer Daniels Midland Company (NYSE: ADM) have transformed crops into products that serve the vital needs of a growing world. Today, we are one of the world’s largest agricultural processors and food ingredient providers, with approximately 31,000 employees serving customers in more than 170 countries. With a global value chain that includes approximately 500 crop procurement locations, 270 ingredient manufacturing facilities, 44 innovation centers and the world’s premier crop transportation network, we connect the harvest to the home, making products for food, animal feed, industrial and energy uses.

Open Text – Service Delivery Analyst

The Open Text – Service Delivery Analyst is responsible for the overall health of the platform, while ensuring solutions are reliable, follow best practices, and leverage the platform to its fullest potential.



This position requires the ability to thrive in a fast-paced environment while applying the correct level of urgency to organizational needs and requirements.

Job Responsibilities:

- Provide deep Open Text functional & technical expertise, as well as demonstrated knowledge of key integration points across different modules and technical components.
- Assume full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve the tickets within Operational/Service Level Agreement limits.
- Understand global template and regional solutions designed/developed by Solution Delivery teams and resolve the tickets keeping the solution intact.
- Perform thorough testing including regression testing before releasing any solution for final user validation.
- Understand and follow ADM IT processes in performing all day-to-day activities.
- Understand ADM IT Service Management process, update incident/problem/service tickets regularly and accurately and document resolution in the service management tool.
- Design and configure minor enhancements following the ADM standard configuration/naming standards, document Functional design documents.
- Help to identify and implement business process continuous improvements opportunities.

Minimum Requirements:

- Minimum 5 years’ experience with Open Text.
- 5 years’ experience in a support analyst role in a medium/large organization.




- Experience with 24x7 support covering all time zones, working with multi-cultural support teams spread across different geographies.
- Significant attention to detail and results oriented.
- Experience with Open Text Content Server, Archive Server, Directory Services, Web Viewer, Object Importer, and System Center
- Demonstrate working knowledge of SQL Select Statements
- Functional knowledge of IT Service Management (ITSM) processes, ITIL framework, and Enterprise Service Management concepts
- Stays current on Open Text platform and applicable integrated technologies
- Exhibits ability to work both in a team environment and independently.
- Solid analytical, organization, and time management.
- Demonstrated elevated level of written, verbal, and interpersonal skills to communicate technical and non-technical information.
- Ability to effectively communicate to all levels of an organization.
- Expected to work occasional weekends, holidays, overtime, or a variety of shifts, when needed, to meet support Operational/Service Level Agreements.
- Ability and willingness to travel by auto and air as needed to achieve business objectives.
- Bachelor’s degree related to Information Systems, Business, or other relevant academic discipline.

Additional Information:

- Relocation assistance is available in this position.
- This position offers a complete benefit package, including 401K/ESOP, pension, health, life, and dental insurance.
- ADM requires the successful completion of an applicable pre-employment drug screen, medical questionnaire, and a background check.
- ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability and veteran status.

Apply on Kit Job: kitjob.in/job/4ka402

📌 OpenText - Service Delivery Analyst-25666] (India)
🏢 ADM
📍 India