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Job Title: Product Support Engineer - Data Platform (Spark, Hive, etc)

Location: Bangalore

Experience: 1+ yrs

Immediate Joining

Job Description:

We are looking for a Product Support Engineer to support and maintain data platforms and production systems for a cloud-based EdTech environment. The role involves troubleshooting Spark/Hive jobs, monitoring ETL workflows, handling production incidents, supporting batch processes, and ensuring platform reliability.

The ideal candidate should have experience in production/application support along with exposure to big data technologies and data engineering workflows.

Responsibilities:

- Monitor and support production applications, Spark jobs, and batch workflows- Troubleshoot ETL/data pipeline failures and perform root cause analysis (RCA)- Support Hive/Spark-based data processing systems and investigate job failures- Handle L1/L2/L3 production support incidents and maintain SLA adherence- Perform SQL queries, log analysis, and data validation for issue resolution- Work with APIs, backend systems,



and production logs for troubleshooting- Coordinate with engineering and data teams for deployments, fixes, and enhancements- Monitor job executions, alerts, and system health proactively- Maintain RCA documents, incident reports, and support documentation

Required Skills:

- Experience in Product/Application/Production Support- Hands-on exposure to Apache Spark, Hive, or big data ecosystems- Understanding of ETL/data pipelines and batch processing workflows- Robust SQL knowledge- Experience in API troubleshooting and log analysis- Linux/Unix basics and scripting exposure- Familiarity with monitoring/ticketing tools like Jira, Kibana, Splunk, ServiceNow, etc.- Exposure to Python or Shell scripting- Good understanding of incident management and production support processes

Good to Have:

- Exposure to Airflow, Hadoop ecosystem, or Kafka- Experience supporting SaaS or data-driven platforms- Understanding of cloud-based production environments

Apply on Kit Job: kitjob.in/job/4ka4ze

📌 Application Support Engineer + Data Engineer (Mumbai)
🏢 Recro
📍 Mumbai