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Job Summary

Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets.

Key Responsibilities

Ensure high level of customer service and manage difficult customer situations.
Ensure resolution of all complaints received for branches through COMMAND.
Gather/prepare statistics for service quality and productivity indicators
Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
Find ways to improve operational efficiency and control costs to meet cost budgets
Ensure transactions are processed with a high level of accuracy and commitment within standard turnaround time in order to satisfy customer needs
Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below benchmark, sustain and better-quality service




Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints
Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking
Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities
Responsible for general reconciliation and control activities
Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines
Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff
Contribute to branch performance through referrals, productive customer service, effective operations controls
He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the time.

Apply on Kit Job: kitjob.in/job/4kce5l

📌 CSM (Chennai)
🏢 Leading
📍 Chennai