Apply on Kit Job: kitjob.in/job/4mfdco

Roles & Responsibilities
Understand customer issues through real-time chat support.
Respond to customer queries professionally and clearly.
Handle customer support via email.
Provide troubleshooting steps and proper resolutions.
Investigate and debug customer-reported issues.
Reproduce bugs and identify possible root causes.
Coordinate with the development team for unresolved issues.
Perform manual testing of recent and existing features.
Test workflows, validations, UI/UX behavior, and edge cases.
Verify bug fixes before release.
Create use cases and testing scenarios for recent features.
Help improve internal documentation and support articles.

Required Skills
Good communication skills in English.
Solid logical and analytical thinking.
Basic understanding of web applications and software workflows.
Ability to identify bugs and explain issues clearly.
Attention to detail.




Basic knowledge of browser developer tools is a plus.
Experience with CRM systems or SaaS products is preferred.

Preferred Qualifications
Experience in manual software testing.
Experience in customer support/chat support.
Familiarity with bug tracking tools like Jira, ClickUp, Trello, etc.
Understanding of test cases and QA processes.

Key Qualities We Are Looking For
Problem-solving mindset
Patience while handling customers
Quick learner
Organized and responsible
Strong observation skills

Bonus Skills
Knowledge of automation testing tools
Basic SQL or database understanding
Familiarity with APIs and webhook testing
Experience with CRM or SaaS products

Pay: ₹200,000.00 - ₹300,000.00 per year

Work Location: In person

Apply on Kit Job: kitjob.in/job/4mfdco

📌 Manual Tester & Technical Support Executive Gurugram (India)
🏢 Inspity It Solutions
📍 India