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Job Title: Operations Executive (Hybrid with 2 days in office during the training than mostly WFH)

Job Overview
We are looking for a proactive and detail-oriented Operations Executive to join our team. This is a work-from-home opportunity ideal for candidates with robust written communication skills and a customer-first mindset. You will play a key role in ensuring seamless customer interactions and maintaining high service standards.

Key Details
Work Type: Hybrid with 2 days in office during the training than mostly WFH
Office Location: Jasola Apollo (South Delhi)
Shift: Night Shift (Rotational)
Contract Duration: 1 Year
Compensation: ₹22,000 – ₹25,000 CTC
Experience Required: 1–2 years

Roles & Responsibilities
Handle customer queries through chat platforms (Tawk, website, and mobile application) in a timely and qualified manner
Provide accurate information, issue resolution, and customer guidance
Ensure high customer satisfaction (CSAT) through prompt and effective responses




Follow defined SOPs and response guidelines while handling customer interactions
Identify recurring issues and share feedback for operational and process improvements
Coordinate with internal teams to ensure smooth day-to-day operations
Assist in session scheduling, tracking, and operational follow-ups
Maintain and update operational records, reports, and trackers using Microsoft Excel
Perform basic data management, report preparation, and MIS-related activities
Monitor operational workflows and escalate issues when required
Support process optimization initiatives and maintain operational efficiency
Ensure timely completion of assigned operational tasks and responsibilities

Mandatory Skills
Excellent written communication skills (transparent, concise, and grammatically correct)
Basic computer proficiency (typing speed, MS Office, chat tools)

Desired Skills
Prior experience in chat support / customer support / operations
Familiarity with tools like

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