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A Front Office Associate serves as the primary point of contact, responsible for delivering excellent customer service, handling guest check-ins/check-outs, managing telephone calls, and maintaining a tidy reception area. Key Responsibilities (KRAs) include managing reservations, resolving guest inquiries, performing administrative tasks, and ensuring a welcoming, professional atmosphere.

- Guest Services & Experience: Greet visitors warmly, register guests, assign rooms, and provide information about services, ensuring a positive first and last impression.
- Check-in/Check-out Operations: Efficiently manage guest arrivals and departures, including verifying documents, handling keys, and processing payments.
- Telephone & Communication Handling: Answer, screen, and forward incoming calls promptly, and take messages accurately.
- Reservations & Scheduling: Manage room bookings, cancellations, and appointment scheduling for guests or meetings.
- Administrative Duties: Handle filing, data entry, sorting mail, and maintaining front desk records and reports.
- Front Office Maintenance & Security: Keep the reception area clean and organized,



and maintain security by monitoring visitor access.
- Issue Resolution: Address guest inquiries, complaints, and requests in a qualified, timely manner, coordinating with other departments as needed. Indeed +6

Key Qualifications & Skills:

- Experience: Previous experience in hospitality or customer service is often required.
- Skills: Strong communication (verbal/written), multitasking, proficiency in MS Office, and PMS (Property Management Systems) knowledge.
- Demeanor: Professional, polite, and well-groomed

Job Types: Full-time, Permanent Pay: ₹9,521.51 - ₹15,000.00 per month

Advantages

- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Ability to commute/relocate:
- Patna, Bihar (Patna): Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
- What is your current inhand ?

Language:
- English (Required)

Location:
- Patna, Bihar (Patna) (Required)

Work Location: In person

Apply on Kit Job: kitjob.in/job/4muwj0

📌 Front Office Assistant (Patna)
🏢 Espire Hospitality
📍 Patna