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Executive Support Engineer Bengaluru, India | Onsite | Full-time | 3–6 Years Experience

About the Role

We are a leading global financial institution seeking an elite technical support professional to join our Executive Support team in Bengaluru. This is not a conventional IT role — it is a high-visibility, relationship-driven position where precision, discretion, and white-glove service are the standard.

As an Executive Support Engineer, you will serve as the primary point of contact for senior executives and their support staff — onsite, in real time, with an expectation of first-visit resolution. Every interaction reflects the standard of excellence our organization is known for.

What You Will Do

- Deliver white-glove, first-level technical support to senior executives and eligible employees across applications, software, and hardware

- Provide hands-on support for onsite and offsite events and meetings — from requirements gathering through to seamless execution

- Travel within India and internationally to support executive meetings and high-priority engagements

- Diagnose, troubleshoot, and resolve issues across a broad range of devices and platforms with urgency and precision

- Educate end users on hardware, software, and access request processes in a consultative, approachable manner

- Monitor client satisfaction, escalate wide-impact issues proactively,



and ensure continuity through proper incident management

- Uphold compliance with organizational frameworks, disaster recovery, and business continuity standards

- Identify process improvement opportunities and contribute feedback that elevates team performance

What You Bring

- 3–6 years of hands-on experience in technical or executive support environments

- CompTIA A certification (or equivalent demonstrated proficiency)

- Outstanding communication skills — written, verbal, and interpersonal

- Deep familiarity with Microsoft 365 suite: Outlook, Word, Excel, OneNote, PowerPoint

- Experience with ServiceNow or a comparable enterprise ticketing platform
- A service-first mindset with the ability to remain composed under pressure

- Flexibility to work variable schedules and participate in an on-call rotation

Technical Proficiency Required

Windows 10/11 · macOS · MS Teams · Webex · Active Directory · Azure · Citrix / Remote Access · SCCM · VOIP & Telephony · iPhone / iPad · Android · BYOD · Wi-Fi & Networking · Edge / Chrome / Safari / Firefox

Cognizant is an equal prospect employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Apply on Kit Job: kitjob.in/job/4muzi5

📌 Executive Support Engineer (Bengaluru)
🏢 Cognizant
📍 Bengaluru