Apply on Kit Job: kitjob.in/job/4mvenc

Sr. Analyst - Process Analytics - SCM

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Inviting applications for the role of Business Analyst Field support Supplier Quality Engineer Responsibilities:

- Perform initial reviews of field quality cases reported in Service Now/Salesforce tool for supplier quality - Resolve data completeness and accuracy issues with submitter as required.
- Directly address with suppliers those that do not require Supplier Quality Engineer involvement (Replacement parts information requests simple issues etc.) - Driving responsiveness to field issues to ensure impact on business and customers is minimized.
- Escalate to assigned SQE when necessary - Support working through issue resolution and - Collect and present data with regards to PAC cases (quantity causes response time etc.)



with an orientation to define continuous improvement opportunities.
- Escalate nonconformance to supplier and follow up till the closure.
- Facilitate the escalation of unresolved supplier quality issues within assigned projects and suppliers.
- Investigate and resolve quality issues and defects in products analyzing root causes and implementing corrective and preventive actions.
- As an when required support for part qualification activities.
- Ensure all parts meet required specifications before approval.
- Collaborate with suppliers to gather necessary documentation for PPAP submissions.
- Work closely with internal teams to assure the part

Qualifications

Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science

Certifications

APICS Certified in Production and Inventory Management (CPIM) - Lincoln LandLincoln Land, APICS - Certified Supply Chain Professional certification (CSCP) - American Production and Inventory Control Society (APICS)American Production and Inventory Control Society (APICS), Certified Procurement Professional (CPP) - International Institute for Procurement and Market Research (IIPMR)International Institute for Procurement and Market Research (IIPMR), Certified Qualified in Supply Management (CPSM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM), Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, Trichy

Required Skills

Agile Methodology, Client Relations, Collaboration Tools, Cost Reduction Solutions, Data Analytics, Data Reporting, Design Thinking, Executive Presence, Inclusion, Lean Six Sigma (LSS),



Microsoft Excel, Microsoft Visual Basic for Applications, Oracle SOA Suite, Personal Effectiveness, Predictive Forecasting, Reporting, SOA Integrations, Storytelling, VBA Macros, Visualizations

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Process Analytics - SCM

Remote Type -

Office

Work Shift -

Day Job (India)

Why join Genpact?

- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Apply on Kit Job: kitjob.in/job/4mvenc

📌 Business Analyst, Field Support Supplier Quality Engineer (Pune)
🏢 Genpact
📍 Pune