Overview

IQVIA-Service Operations / QC team is seeking a highly motivated and resourceful Operations Analyst to join our Operations team. The ideal candidate should be excited about learning recent technologies, have a can-do attitude, be result driven, and bring the ability to rapidly learn and implement. Ensure all work is conducted in accordance with SOPs and work instructions, meeting quality and timeline metrics. Provide client support, managing client’s expectations.

Responsibilities

- Perform QA/QC for production/operation projects to maintain the quality.
- Ready to work in 24X7 shifts whenever required.
- Prepare a QC processes for error free and on-time delivery.
- Perform data validation against various source of information.
- Perform the validation on record count against control file.
- Make sure data delivered according to DIA (Data Interface Agreement).
- Knowledge on IQVIA Datasets is preferred.
- Perform adhoc requests (Data Validation/ QC - etc) or analysis on data.
- Address client queries and questions.
- Documentation of issues and resolutions.
- Collaborate with other teams for closure of issues.
- Work on task automations or process improvement plan.
- Monitor the Support Mailbox queue and triage the requests/Incidents.
- Inform input data issues to stakeholders and client to get the updated file.

Responsibilities (Continued) / Additional

- Complete appropriate role-specific training to perform job duties.
- Demonstrate the highest standards of accountability by effective communication, reporting,



and handling/escalating of issues observed during the QC process in a timely manner.
- Interact with L2/Onshore team on a regular basis and follow-up on resolution.
- Perform the activities as per the task list delegated by Lead and Manager.
- Establish and maintain effective project/stakeholder/Client communication.
- Ensure Clients/stakeholders are appropriately informed of any delivery delays or errors and kept advised of progress and actions being taken.
- Ensure any Service Level Agreements are honored to required quality and support standards.
- Determine the nature and the severity of the problem reported as per predefined definitions.
- Identify areas for improvement in the process.
- Keep accurate records of discussion or correspondence with different stakeholders.
- Willingness to work in a flexible schedule including weekends and public holidays.
- Build out and maintain knowledge-base of application-specific processes, known errors and other relevant documentation.
- Share daily/weekly/adhoc reports with stakeholders and manager.
- Maintain and update customer contact information for off-hours support team, in event of any situation.

Required Knowledge, Skills and Abilities

- Results- and detail-oriented approach to work delivery and output.
- Basic SQL/PLSQL knowledge.
- Good problem-solving skills.
- Good planning, time management and prioritization skills.
- Attention to detail and accuracy in work.
- Good Microsoft Excel skills including but not limited to functions, pivot and macros.

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📌 Managed Services Analyst (Bengaluru)
🏢 IQVIA Argentina
📍 Bengaluru