Hiring Alert | Genesys PureCloud Voice Specialist | Pune

We are looking for experienced professionals to join a leading global organization for a Contact Center Technology role.

Location: Pune

Experience: 3+ Years

Role: Senior Systems Engineer – IT Service Management

Key Skills:

✅ Genesys PureCloud Voice (Contact Center)

✅ Call Flow Configuration & Troubleshooting

✅ GCV & SIP BYOC Carriers

✅ Genesys APIs

✅ WebRTC, SIP Trunks & Voice Quality Troubleshooting

✅ Excellent Communication Skills

Responsibilities:

Manage incidents and service requests within SLA

Troubleshoot and resolve Contact Center-related issues

Configure trunks, call flows, and contact center parameters

Collaborate with stakeholders and vendors for issue resolution

Support change management activities





Conduct end-user training and support

Maintain project and technical documentation

Nice to Have:

⭐ AI & Automation experience in Genesys Cloud

⭐ CRM Integrations (ServiceNow, Salesforce, etc.)

⭐ Exposure to International Contact Center Environments

⭐ Experience with other CCaaS platforms

Interested candidates can share their updated resume at: [email protected]

Please mention "Genesys Cloud" in the email subject line for faster processing.

#Hiring #GenesysCloud #PureCloud #ContactCenter #VoiceEngineer #ITJobs #PuneJobs #Genesys #CCaaS #TechHiring #CareerOpportunity

📌 Genesys Pure Cloud Voice Specialist (Pune)
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