Team Leader – Mail Operations (7+ Years Experience)

Role Summary:

Lead a team of analysts managing email operations, spam/abuse mitigation, and Trust & Safety workflows, ensuring operational excellence in a 24x7 environment.

Key Responsibilities:

· Oversee daily operations, ensuring SLA, productivity, and quality targets are consistently met

· Supervise, coach, and develop a team of agents; manage rostering and shift planning

· Monitor trends in spam, phishing, spoofing, and abuse; drive proactive mitigation strategies

· Conduct incident reviews, root cause analysis (RCA), and implement corrective/preventive actions

· Leverage Splunk to build dashboards, track KPIs, and generate actionable insights

· Ensure adherence to email authentication standards (SPF, DKIM, DMARC)



and security protocols

· Collaborate with cross-functional teams and multi-vendor partners for seamless operations

· Drive continuous improvement initiatives, process optimization, and automation opportunities

Required Skills & Qualifications:

· 4+ years of experience in email operations / Trust & Safety / SOC environments

· Strong understanding of SMTP, SPF, DKIM, DMARC, and email infrastructure

· Hands-on experience with Splunk

· Proven experience managing teams in a 24x7 operational setup

· Solid stakeholder management, analytical, and decision-making skills

📌 Cyber Security Specialist (Hyderabad)
🏢 Sutherland
📍 Hyderabad