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Job Title: Operations Manager – Database Administration

Experience: 12+ years

Location: Pune- HYBRID

Role Summary

Experienced Operations Manager with Senior DBA expertise in managing mission-critical

database environments in cloud ecosystems. Combines deep technical knowledge with strong

operational leadership to ensure high availability, performance, and reliability in a 24x7 global delivery model.

Proven ability to lead incident management, drive automation, enforce governance, and improve SLA

performance while mentoring teams and collaborating with cross-functional stakeholders. Acts as a key escalation point and decision-maker for complex production environments.

Operations Manager:

 Led end-to-end P0/P1 incident management as Incident Commander, driving war rooms/bridge

calls and reducing MTTR through rapid decision-making and cross-team coordination

 Owned SLA compliance (response & resolution), proactively identifying risks and driving

improvements in MTTR, MTTD, and overall service reliability

 Directed major incident bridge calls, ensuring structured execution, clear task ownership,

and timely resolution across Infra, App, Network, and vendor teams

 Acted as primary stakeholder SPOC, managing escalations and delivering clear

communication on incident impact, status, and recovery timelines

 Conducted deep Root Cause Analysis (RCA) across infrastructure, application, and network

layers to identify true failure points

 Led blameless postmortems, driving actionable engineering fixes and preventive measures

to eliminate repeat incidents

 Developed and maintained runbooks, SOPs, and automated remediation workflows,

improving operational efficiency and reducing manual intervention

 Drove operational governance and team leadership for L1/L2/L3 support, ensuring 24x7

readiness, solid ticket hygiene, and a culture of accountability and continuous improvement.





Technical Expertise (Senior DBA Scope)

 Architect and manage complex multi-tenant database environments in cloud platforms

 Own database uptime, performance SLAs, and capacity planning

 Design and implement backup, recovery, and disaster recovery strategies

 Lead RCA for major incidents and ensure systemic fixes

 Drive automation of DBA operations (monitoring, maintenance, reporting)

 Approve and govern database changes via CAB processes

 Establish and enforce database standards, runbooks, and best practices

 Serve as senior escalation point for P1/P2 incidents

 Mentor DBAs and CloudOps engineers, building strong technical capabilities

Core Technical Skills

 Progress Database (Mandatory)

 Linux (Production-grade administration)

 Database performance tuning & troubleshooting

 Capacity planning and high availability design

 Backup & recovery strategies

 Automation and scripting mindset

Additional / Preferred Skills

 SQL Server, MySQL, MariaDB, Cassandra

 AWS (RDS, EC2, CloudWatch)

 Python, Bash scripting

 MongoDB

 ITSM tools (ServiceNow or equivalent)

 Monitoring & alerting platforms

Governance, Stakeholder & Delivery Management

 Own service health dashboards, SLA tracking, and availability reporting

 Act as primary accountability owner for customer environments/platforms

 Collaborate with Service Delivery Managers, Client Managers, and Engineering teams

 Drive continuous improvement across reliability, performance, automation, and cost

optimization

 Ensure compliance, audit readiness, and security standards adherence

 Manage operational risks, mitigation strategies, and leadership reporting

 Support customer onboarding, transitions, and go-live readiness

 Strengthen 24x7 operational model and on-call leadership

Interested candidates can share there cv-

[email protected]

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📌 Operations Manager – Database Administration (Nashik)
🏢 Etenico Technologies
📍 Nashik