Position Description:

The IT Support Officer will be responsible for managing end-to-end IT operations for ONESEA group companies (Singapore and India). This role requires close collaboration with the headquarters in Singapore to ensure smooth IT functionality and alignment with corporate standards. Key responsibilities include providing technical support in areas such as network and firewall management, backup systems, and IT asset tracking. The officer will also be responsible for preparing comprehensive documentation and handling various IT administrative tasks.

Job Responsibilities:

- Provides day-to-day support for a wide range of technologies including:

Microsoft Azure & AWS

Office 365, SharePoint, Exchange, Teams

VMware, Hyper-V, Windows Server

Fortinet, network switches, and access systems

Citrix Cloud, HCI, Oracle systems

- Provides end-to-end support for shore and vessel users by resolving hardware, software, and system-related tickets. Performs routine maintenance to prevent issues, responds promptly to critical alerts, and manages Level 1–3 escalations, ensuring timely resolution and clear communication with stakeholders.

- Maintains comprehensive documentation of systems, procedures, and issue resolutions to ensure continuity and knowledge transfer.



Provides training to users and IT staff and develops user guides and support materials to promote effective learning and system adoption.

- Supports IT procurement, system deployments, and works with vendors to deliver business-aligned solutions.

- Performs additional tasks as required to support IT initiatives and contribute to the organization's overall strategic objectives.

Requirements:

- Degree or diploma in IT, computer science or similar
- Azure, MCSA/MCSE, Sharepoint Certifications
- ITIL Foundation and CCNA certification
- Minimum 3 years of experience in an IT role
- Solid communication, analytical, and problem-solving skills
- Ability to multi-task, prioritize, and work in a fast-paced environment as a team
- Highly organized with attention to detail
- Excellent understanding of IT systems and infrastructure

Additional Desired Qualifications:

- CISSP
- Experience with the maritime industry

Job Demands and/or Physical Requirements:

- Availability via a company-provided mobile device outside of office hours
- Ability to lift up to 25 kg
- Sufficient mobility to complete equipment installations, cabling and other setup tasks

📌 Information Technology Support Officer (Pune)
🏢 Onesea Solutions Pte
📍 Pune