Apply on Kit Job: kitjob.in/job/4ozqf9

Hi,

We are looking forward to hire Associate Customer Support To Apply, Whatsapp Hi @ (phone hidden)

Or, Call Our HR Team at the Number Mentioned Below.

Priya Gupta - (phone hidden)

Kodishala sahithi - (phone hidden)

Anisha Kumari - (phone hidden)

Pratiksha Prasad - (phone hidden)

Vishnupriya - (phone hidden)

Saloni - (phone hidden)

Neha Sharma - (phone hidden)

Available Roles

Profile 1 : Customer Support (Voice) - Fresher (Travel Process)

> Any Graduate/Undergraduate Fresher

> CTC : Max 3.4 LPA (21k in hand)

> Travel Allowance - Rs.1400/-

> 5 Days Work

> Rotational Shift

> Cabs available

> Job Location - Kolkata

Profile 2 : Customer Support (Voice) - Fresher (UK E-Commerce)

> Any Graduate Fresher can apply

> CTC : 15k in hand

> Travel Allowance - Rs.1400/-

> 5 Days Work

> Rotational Shift

> Cabs available

> Job Location - Kolkata

Profile 3 : Customer Support (Voice) - Domestic Process

> Any Graduate/Under Graduate Fresher can apply (Candidate Must Be ok With Sales)

> CTC : 2.6 LPA (15400/- in hand)

> 6 Day Work

> Day Shift

> Job Location - Kolkata

> 6 Days Work

Responsibilities:

- Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
- Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.
- Problem-Solving: Identifying the root cause of problems and implementing solutions.
- Documentation: Keeping records of customer interactions, issues, and solutions.




- Escalation: Knowing when to escalate complex issues to more experienced technicians or managers.
- Customer Satisfaction: Ensuring customers are satisfied with the level of support provided.
- Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware.
- Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing.
- Teamwork: Collaborating with other support team members and internal departments.
- Learning and Adaptation: Staying up-to-date with recent technologies and adapting to changing customer needs.

Skills:

- Technical Skills: Proficiency in computer systems, software, and hardware.
- Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers.
- Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process.
- Communication Skills: Clear and concise communication, both written and verbal.
- Technical Documentation: Ability to create and maintain technical documentation.
- Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware.
- Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively.
- Analytical Skills: Ability to analyze technical problems and identify root causes.
- Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

Apply on Kit Job: kitjob.in/job/4ozqf9

📌 Freshers : : Kolkata : Grads and UG : Day Shift Available
🏢 Outpace Consulting Services
📍 Kolkata