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About the Team
The Debt Management team is responsible for ensuring timely and efficient recovery of outstanding dues from customers. Their role involves designing, implementing, and optimizing collection strategies across various channels to minimize delinquencies and improve cash flow. The team focuses on balancing customer experience with recovery
effectiveness by using data-driven insights, segmentation, and targeted action plans.

About the Role
We are seeking a proactive and experienced leader to join our Field Debt Management team as a Field Debt Manager. In this role, you will oversee and guide the team of Field Debt Management Executives responsible for recovering overdue payments from customers in our personal loans portfolio. You will ensure the team meets collection targets by monitoring field activities, providing coaching, and enforcing compliance with company policies and regulatory requirements. Your leadership will be essential in driving performance, improving recovery rates, and maintaining high standards ofprofessionalism

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What We Expect From You




Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses
Ensure proper planning for effective recovery through robust execution; guide and motivate the field team to reach monthly targets
Overview of day-to-day agent activities including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with customers
Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, etc
.)Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same
Ensure agents regularly attend all meetings, AHMs, and training sessions as required
Highlight accounts requiring legal action and following proce

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📌 Field Debt Manager (Hyderabad)
🏢 Navi
📍 Hyderabad