We are looking for a detail-oriented professional to join our Fraud Prevention Unit, handling regulatory, cyber, and fraud-related cases. The role involves resolving customer queries for Yes Bank clients through chat, email, and backend processes while ensuring compliance with regulatory and law enforcement requirements.
*Key Responsibilities:*
* Handle fraud-related cases including Regulatory Fraud, Cyber Fraud, and Police Coordination
* Respond to customer queries via chat, email, and internal systems (non-voice process)
* Investigate and resolve fraud alerts and suspicious activities
* Coordinate with internal teams and external authorities for case resolution
* Maintain accurate records and ensure compliance with banking regulations
* Prepare reports and analyze fraud trends using Excel
*Required Skills:*
* Strong knowledge of Advanced MS Excel (VLOOKUP, Pivot Tables, etc.)
* Valuable written and verbal communication skills
*ONLY FOR FRESHER*
*Stipend Amount- 18500*
1400 will be from Bank
4500 will be Government of India
*Shift Time for Males– 24/7 Rotational (Including Morning, Afternoon And Night shift)*
**Shift Time for Females- 9:30 am to 6:30 pm (Only morning shifts)*
*Weekoffs- 1 Rotational off*
Apply on Kit Job: kitjob.in/job/4psvf9
📌 Non Voice Process (Mumbai)
🏢 Teamspace Financial Services Private
📍 Mumbai
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