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- Design and architect AI-enabled customer service solutions, including conversational AI implementations and agent-assisted experiences.
- Develop comprehensive service blueprints, process maps, and end-to-end architectural diagrams documenting current state and target state architectures.
- Distill complex technical architectures into clear, actionable designs suitable for implementation by engineering teams.
- Ensure all solution designs adhere to regulatory requirements, data privacy standards, and enterprise security protocols.
- Collaborate with cross-functional teams to identify emerging technologies and architectural approaches that provide competitive advantage.
- Drive architectural innovation that differentiates our customer service capabilities.

Job Requirements
- Demonstrated expertise with Genesys PureConnect, including platform configuration, call routing architecture, and system integration capabilities.
- Proven experience implementing conversational AI platforms such as Kore.ai or comparable chatbot and virtual assistant technologies.
- Working knowledge of Adobe Experience Cloud and Amazon Web Services (AWS) cloud infrastructure.
- Strong understanding of enterprise integration platforms and methodologies, including Apigee, Boomi, RESTful and SOAP-based APIs, webhooks,



and event-driven architecture patterns.
- Minimum 5 years of professional experience in solution architecture, with at least 2 years focused on customer service and support technologies.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical discipline; equivalent skilled experience will be considered.

About Company Thomson Reuters is a global business that relies on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. We seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

Thomson

Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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📌 Associate Solution Architect (Hyderabad)
🏢 Thomson Reuters
📍 Hyderabad