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- Have a thorough understanding of the platform.
- Listen to calls on the operation floor.
- Provide feedback and conduct coaching sessions for the client partners on the floor to improve/ maintain the language skills, soft skills, and call handling skills.
- Conduct language and voice & accent training for employees as per organisation standards.
- Monitor and provide feedback for bottom performers.
- Ensure that the bottom performers move up the learning curve by means of special coaching sessions.
- Conduct on the floor interventions through coaching and feedback models as defined by function/program.
- Use various learning tools to enhance spoken capabilities.
- Support OJT/Production Ramp by observing, measuring, and monitoring learners as needed.
- Maintaining and reporting audit/feedback/ coaching/ training records.
- Training recent hires on Fundamental Skills of Grammar and Voice & Accent.
- Self-confidence coupled with the ability to infuse confidence in others.

Any Graduate, Certified Voice and Accent Course Completion with minimum 2+ years of experience.

Apply on Kit Job: kitjob.in/job/4qa4jt

📌 Voice and Accent Trainer (India)
🏢 HEAPS Health
📍 India