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Roles and Responsibilities

- Manages and actions service requests for onboarding/background verification for both voice and Non-Voice
- Ensuring the metrics are prepared and shared in time
- All the Calls and emails are responded within the stipulated time.
- Ensures the data are presented to the leaders for evaluation in time.
- Supports candidates/employees and BGV (Background Verification) vendors with 1st level HR questions and escalates to 2nd and 3rd level HR Service as necessary.
- Processes HR transactions, records statistics and handles highly confidential material
- Supports candidates/employees and BGV (Background Verification) vendors with 1st level HR questions and escalates to 2nd and 3rd level HR Service as necessary.
- Schedules, follow-ups and monitors actions and deadlines according to relevant processes
- Maintains databases and employee records using a variety of systems and tools and provides information to employees and managers
- Compiles data for analysis and reporting,



performs routine analyses and creates standard as well as customized reports
- Contributes to building a knowledge base for frequently asked HR questions
- Actively shares knowledge with the in-country HR teams as well as within the HR Shared Service Organization

Skills

- Hands on experience and in both Voice and Non-Voice

Ability to work on complex queries

- Excellent written and verbal communication skills in English
- Proficiency in using MS Office (especially MS Excel, Word and Outlook)
- Able to learn new systems and their key functionalities quickly
- Ability to assimilate information quickly and determine actions required

Qualification

- Degree in human resources, business administration or similar relevant field
- Holding Specialization degree (Masters / UG) in HR will be an added advantage
- Robust knowledge of Human Resources
- Holding Specialization degree (Masters / UG) in HR will be an added advantage

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📌 Associate - US HR Operations (Chennai)
🏢 HCLTech
📍 Chennai