General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:
Remote Customer Service: Providing customer service and support via phone, online chat, or text.
Call center-based customer support in response to a high volume of low complexity inquiries.
Customer issues analysis and resolution (typically performed in an office setting) in response to a lower volume of higher complexity inquiries.
Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
Acting as liaison between customers, production and distribution departments related to specific customer orders.
Providing technical and non-technical customer support in a walk-in service center.
Incumbents matching to this specialization are not compensated based on achievement of sales targets.
Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education. Requires moderate supervision. Can solve routine issues independently, with occasional deviations or improvement to standard procedures.
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Apply on Kit Job: kitjob.in/job/4qq2c3
📌 Salesforce - Professional (Maharashtra)
🏢 TP
📍 Maharashtra
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.