- Communicate textually as well as verbally with end users.
- Coordinate with customers, labs, hospitals to ensure the service.
- Execute resolution implementations and work towards appropriate balance between quality, promptness and coordination.
- Work with a cross-discipline team of diverse verticals within the Operations team.
Must Haves
- A Bachelors Degree.
- Expert knowledge of operations processes.
- Working knowledge of calling process.
- Good understanding of user grievance redressal.
- Experience of over 1 year in Operations (preferably in the Healthcare Technology Industry)- Positive understanding of Hindi and English.
- Proficient in Communication (Written as well as verbal).