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Job Description:

Job Title: Delivery Coordinator

Shift Timings: 2 PM- 1 1 PM IST

Location: PAN INDIA Remote, Work from Home

Experience required: 2 to 4 years

Role Summary

The Delivery Coordinator supports Delivery Managers in ensuring smooth, day-to-day execution of client delivery activities across assigned accounts (typically Tier 2 or Tier 3 accounts, or shared support across multiple Tier 1 accounts). This role enables the 3M Strategy (Manage, Monitor, Mine) by handling operational coordination, reporting, meeting facilitation, and basic risk tracking. The Delivery Coordinator acts as a bridge between Delivery Managers, COEs, QA teams, and internal support functions, allowing Delivery Managers to focus on client-facing delivery ownership and growth activities.

Key Responsibilities

1. Operational Support for Delivery Execution (Supports MANAGE)

- Assist Delivery Managers in tracking sprint progress, action items, and milestone completion across multiple accounts (3–5), ensuring timely updates and proactive flagging of delays and risks
- Coordinate resource requests with COEs (Legacy, Modern Engineering, Integration, Cloud/Dev Ops, ERP/Data, Products & Innovation) via formal intake process.
- Maintain Jira, Azure Dev Ops, or equivalent tools with updated tickets, backlog items, and sprint assignments.
- Schedule and document Agile ceremonies (daily stand-ups, sprint planning, retrospectives) for assigned accounts.
- Track hypercare activities (2–4 weeks post go-live) and escalate unresolved issues to Delivery Manager.
- 2. Monitoring & Reporting Support (Supports MONITOR) Collect weekly status data from development, QA, and COE teams for inclusion in weekly status reports to Delivery Director.
- Maintain Account Health Dashboard (Green/Yellow/Red) with updated risk flags, SLA metrics, and client feedback.
- Monitor client leadership changes, operational shifts, or support ticket trends; flag anomalies to Delivery Manager.
- Track quality assurance and security compliance checklists for each account.
- 3. Growth Support (Supports MINE) Compile delivery health summaries, utilization data, and value-add metrics for Quarterly Business Reviews (QBRs).
- Document lessons learned and update internal knowledge bases for future project estimation.
- Identify repeat client requests or feature gaps; escalate to Delivery Manager as potential upsell/cross-sell leads.
- 4. Governance & Administrative Tasks Co-coordinate internal kickoffs with Account Executive (AE) within 5 business days of contract signing.
- Prepare external client kickoff decks, meeting invites, and minutes for Delivery Manager.
- Track adherence to Tiered Model rules (e.g., no dedicated PM for Tier 2/3 accounts without EVP approval).
- Maintain PMO playbooks, templates, and reporting dashboards.
- 5. Peer & Global Collaboration Work alongside US and India Delivery Coordinators as peers (no hierarchy) under the global delivery organization.




- Participate in weekly delivery health reviews led by Delivery Director, capturing action items.
- Share reusable assets (reports, checklists, automation scripts) across the global team.

- Success Metrics (KPIs)Reporting accuracy & timeliness – 100% of weekly status reports submitted on time with zero factual errors
- Tool hygiene – Jira/Dev Ops tickets updated within 24 hours of status change
- Meeting efficiency – All agile ceremonies scheduled, documented, and distributed within agreed SLAs
- Risk flagging – Minimum 1-week early warning on SLA or quality issues before Delivery Manager escalation
- Playbook adherence – 100% compliance with kickoff timelines, checklists, and documentation standards

Qualifications

- Required 1–3 years of experience in project coordination, delivery support, or PMO role within IT services or software development
- Familiarity with Agile/Scrum methodologies and tools (Jira, Confluence, Azure Dev Ops, or equivalent)
- Strong organizational skills with ability to support multiple accounts simultaneously (3–5 accounts)
- Basic understanding of resource allocation, SLA tracking, and risk management concepts
- Excellent written and verbal communication for documenting meeting minutes and status updates
- Proficiency in Microsoft Office (Excel, Power Point, Word) or Google Workspace
- Preferred Experience working with COEs (e.g., software engineering, integration, cloud, data, legacy modernization)
- Exposure to Dev Ops pipelines, QA processes, or UAT coordination
- Associate degree or certification in project management (CAPM, Scrum Master, or similar)
- Prior experience in a global delivery model with US/India peer teams
- Familiarity with staff augmentation vs. value-add delivery transition

- Reporting & Career Path Reports to: Delivery Manager
- Peer collaboration: Works alongside US and India Delivery Coordinators (no reporting hierarchy)
- Career progression:
- Senior Delivery Coordinator ? Delivery Manager (after demonstrated mastery of 3–5 accounts and Tiered Model compliance)
- Apply If You… Enjoy enabling others to succeed through meticulous coordination and documentation
- Want to grow into a Delivery Manager role by learning the 3M Strategy (Manage, Monitor, Mine) hands-on
- Thrive in a peer-led, no-ego global team structure without bureaucratic silos
- Are comfortable supporting multiple accounts (Tier 2/3) with shared PM models
- Believe that great delivery starts with clean data, timely reporting, and proactive flagging

About Programmers.io:





Programmers.io is an ISO 27001 - certified tech company that has been serving Fortune 100 clients globally for over a decade. With 1000 dedicated professionals, we offer comprehensive technological solutions, delivering value and customer satisfaction.

We are an IBM registered business partner with Microsoft Gold and ISO/IEC 27001 certification, We are experts in both legacy (IBMi/AS400) and contemporary platforms.

Mission and Vision - Empower IT initiatives and expedite digital transformation with our on-demand software developers. Address challenges with tried-and-tested techniques honed through extensive global enterprise experiences. Count on us to kickstart projects promptly using proven methodologies for swift launches within a week.

At Programmers.io, our vision is to foster a global environment where developers collaborate remotely, cultivating a culture of continuous growth and success. Our diverse team excels in over 100 development skills, spanning Full Stack development, IBM i/AS400, Cloud Services, Shift Left Testing, Dev Ops, low-code, and AI/ML. We align software solutions with client needs, offering an industry-exclusive Happiness Guarantee with 24/7 support.

Solid Expertise - Programmers.io excels in IBM i/AS400 development, ensuring robust solutions tailored to IBM Power Systems requirements. Our certified professionals bring extensive experience and proficiency to deliver scalable software solutions across diverse industries focusing on digital transformation. Key sectors include:

- Retail: We collaborate with retail giants to enhance their digital presence and transition into the digital sphere.
- Insurance: We support insurance companies with intricate calculators, legacy system cloud migration, and real-time edge computing for timely insights and claims processing.
- Manufacturing: We can help drive manufacturing innovation with predictive maintenance strategies to Industry 4.0 initiatives, optimizing core processes.

At a glimpse:

#Headquester: Dallas, TX

#India offices –Jaipur, Pune, Hyderabad

#We are honored to be recognized and ranked 59th on this year's 2022 SMU Cox School of Business Dallas 100 list of the fastest-growing companies in Dallas-Ft. Worth.

# We ranked 895 on the Inc. 5000 list of the fastest-growing private companies in the US for the second time in 2022

# We ranked 1052 on the Inc. 5000 list of the fastest-growing private companies in the US for the second time in 2023

#We are Great Place to Work Certified in 2023

#We ranked 1259 on the Inc. 5000 list of the fastest-growing private companies in the US for the third consecutive year in 2024

#We are Great Place to Work Certified in 2024

#For the third year in a row, we are honored to be recognized in the prestigious Dallas 100 list, ranking among the fastest-growing privately held companies in the Dallas-Fort Worth area in 2024

For more details: please visit our website:

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Apply on Kit Job: kitjob.in/job/4qwhaj

📌 Delivery Coordinator (Mohali)
🏢 Programmers.io
📍 Mohali