Apply on Kit Job: kitjob.in/job/4rewht

Eligibility Criteria

- Proven experience in a customer service or customer-facing role
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical abilities
- Ability to remain calm and skilled under pressure
- Empathy and a customer-focused mindset
- Ability to work effectively both independently and as part of a team
- Graduate/Post Graduate

Role Description:
- Receive, document and track customer complaints via phone, email and any other source
- Investigate and analyze complaints to understand the root cause and identify potential solutions
- Communicate with customers to empathetically understand their concerns and provide appropriate solutions
- Liaise with internal team and partners to resolve customer complaints and ensure timely resolution
- Maintain accurate records of complaints and their resolution for reporting and analysis purposes
- Identify trends in complaints and provide feedback to relevant departments to improve products or services
- Continuously seek opportunities to improve the complaint resolution process and enhance customer satisfaction
- Collaborate with other team members to ensure a consistent and high-quality customer experience

Apply on Kit Job: kitjob.in/job/4rewht

📌 Bulk Hiring - Customer Service Executive (Gurugram)
🏢 Teleperformance Global Services Private
📍 Gurugram