About the company: Top legal tech company (online dispute resolution platform)

As the Assistant Vice President (Operations) , you will play a pivotal role in driving
operational excellence, scaling processes, and delivering seamless dispute resolution experiences on our tech-driven ODR platform.
The ideal candidate is a strategic thinker with a bias for execution—adept at building scalable systems, streamlining operations, obsessive adherence to timelines and aligning day-to-day workflows with organizational goals. This is a mission-critical leadership role requiring a strong grasp of legal-tech operations, data-driven decision making, and a commitment to service innovation in the justice delivery
ecosystem.

Key responsibilities

Lead End-to-End Operations: Oversee the full dispute resolution cycle ensuring quality and adherence
to timelines.
o Drive Process Excellence: Build and enforce scalable SOPs; monitor daily / monthly targets and
streamline workflows for efficiency and consistency.
o Cross-Functional Coordination: Collaborate closely with internal teams (Legal, Communications, Key
Accounts and Finance) and external stakeholders (enterprise users, arbitrators, vendors) for smooth
case flow.
o Automation & Systems:



Identify process gaps and drive automation; work with Tech / Product teams
to develop tools and dashboards for performance tracking.
o User-centric Approach: Ensure user satisfaction and retention, source constructive feedback,
understand user challenges, gain insights, suggest product and operational process improvements;

Skills and Qualifications
Master’s degree in business administration, operations management or a related field from a reputed
institute;
o PQE of 10+ yearsin complex, high-volume operations, preferably in a startup or high-growth company;
o Experience in legal / financial services / fintech / insurance industry is preferred;
o Demonstrable knowledge and experience of people management;
o Solid analytical, process design, and systems thinking capabilities.
o Hands-on experience in process automation tools, dashboards, and MIS reporting.
o Strong leadership and planning skills and excellent interpersonal, verbal and written communication
skills;
o Ability to design and implement systems that scale with speed and precision;
o Ability to work in an environment with multiple priorities;
o Meticulous with attention to detail.

📌 Head of Operations (Arbitration Ops) (Mumbai)
🏢 Top legaltech company (online dispute resolution platform)
📍 Mumbai