Company Description
Desai Homes is a leading real estate developer in India, focused on delivering residential and commercial spaces that combine quality construction with competitive pricing. The company is committed to offering homes and commercial properties that meet modern living and business needs while remaining accessible to a wide range of customers. Desai Homes emphasizes reliability, value, and customer trust throughout the development and sales process. Team members are encouraged to contribute to a service-oriented culture that supports long-term relationships with clients. Working at Desai Homes offers exposure to a growing real estate market and a focus on customer-centric solutions.

Role Description
We are hiring Customer Care Executives for our Calicut and Trivandrum locations. The ideal candidate will play a key role in managing customer interactions, ensuring timely follow-ups, and supporting collections with a professional and customer-centric approach.

Key Responsibilities




Handle inbound and outbound customer communication across calls, messages, and emails
Follow up with customers on pending inquiries, service updates, and payment reminders
Support collection activities by coordinating with customers for timely payments
Maintain accurate records of customer interactions and payment status
Build and maintain positive relationships to enhance customer satisfaction and retention
Coordinate with internal teams to resolve customer issues efficiently

Qualifications
Minimum 2 years of experience in customer care, customer support, or collections
Strong communication and interpersonal skills (English and Malayalam preferred)
Ability to manage follow-ups and handle customer conversations professionally
Basic knowledge of CRM tools and MS Office
Solid organizational and time management skills
Problem-solving mindset with attention to detail

📌 Customer Care Executive (Thiruvananthapuram)
🏢 Desai Homes India
📍 Thiruvananthapuram